PAS EMS GES - Assistant Manager

Job description

About GES

The Global Engagement Services (GES) team provides a standard methodology for coordinating the administration of Global Mobility servicesvia streamlined / standardized processes in the areas of assignment initiation & repatriation (AI&R), global reporting & billing, short term business travellers, international social security (ISS) and global coordination across various country tax practices.

 

Job purpose

 

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Main objective is to lead a team that provides coordination and client management services globally to clients of People Advisory Services within and outside EY.

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Will also need to independently manage GES work streams for the client / group of clients

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Assist the leadership in managing the GES operations

 

 

Responsibilities :

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Own multiple client relationships, connecting the services and providing solutions that take into account all aspects of service delivery

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Take ownership for quality delivered by the team

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Proactively recognize issues, recommend solutions, and seek opportunities to diversify client services and exposure to different teams

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Take ownership of your schedule and proactively seek work when necessary to meet your annual chargeability goal

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Manage, develop and mentor a team of 15 to 20 people comprising Analysts and Advanced analysts.

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Conduct appraisals / reviews on monthly / quarterly / annual basis.

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Facilitate problem solving and co-ordination

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Foster collaboration and constructive communication within the team

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Demonstrate leadership and executive presence

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Demonstrate basic presentation, public speaking and communication skills

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Adhere to the scope of work within the client service level agreement

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Develop in-depth knowledge of processes across work-streams and clients specific requirements.

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Be involved in coaching of Analysts and Advanced Analysts within the team

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Assist AM’s and Managers with the client work /projects

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Ensure that the work done is within the budget and deviations have valid reasons/explanations.

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Leverage ideas from other engagements and experiences to enhance effectiveness of work

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Regularly communicate your progress and project status to the counsellor.

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Adhere to practice protocols and other internal processes consistently

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Adhere to the risk management protocols and escalate when required

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Understand the management vision and work towards achieving the country practice / engagement / GDS goals and objectives

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Make suggestions to improve and drive efficiencies.

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Develop the global mind-set to provide exceptional client services with all that we do.

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Lead and manage large projects with minimum supervision

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Have a deep understanding of staff and engagement issues, and effectively and constructively communicate between staff and management

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Supervise daily progress of fieldwork and engagement milestones with little or no need of manager involvement. Communicate your progress and the project status to managers

Desired Skills:  

 

·  6 to 7 years of total work experience with at least 2 — 3 years of Team Lead or 1 – 2 years of Assistant Manager experience. 
·  Minimum of Bachelor’s degree
·  Proficient inMS Office
·  Possess strong analytical, logical and reasoning skills
·  Detail orientated / Attention to detail
·  Experience in Global Mobility domain is desirable.
·  Technically versatile and able to work with data from various sources of various complexity and formats
·  Have Effective communication skills - both written and oral.
·  Respect for the diversified and inclusive work culture
·  Ability to learn and pick better roles and responsibilities in due course.
·  Confident and self-motivating attitude