Operational Support - Associate

Job description

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance
products, expertise and systems we’ve developed to build a better working world. That starts with a
culture that believes in giving you the training, opportunities and creative freedom to make things
better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And
with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be
the best employer by 2026 a reality.

·  In line with our corporate culture, we support you in developing your potential by focusing on
topics of diversity, opportunity equality, life balance, further training and internationality
·  Gain experience - we want you to experience more at EY and for you to gain new insights within one of the leading audit and consulting companies.
·  Foster your development - You will explore our exciting working environment, receive
individual mentoring and benefit from getting to know the broad spectrum of our clients
·  Building a Network - make valuable contacts for your further career and get to know
colleagues with different skills, educational and geographical backgrounds. You will discover:
The ways of working and thinking in a global company are diverse!

 

EY Luxembourg recently brought to the market a modern, appealing and user-friendly digital interface.
It is built to serve a comprehensive set of first-class Managed Services throughout the fund life-cycle
mainly to our clients from the Asset Management, Private Equity and Real Estate industry. It is a new
way to connect our clients with EY community, offering a customer journey that takes place in an
immersive digital environment using latest technology. And, it is supported by our highly-skilled
professionals delivering exceptional client service each step of the way, helping our clients to gain
valuable insights into their business.   

 

To continue the further digitalization of our practice and expansion of managed services, EY
Luxembourg is looking to recruit for a dynamic team, a person dedicated for: 

 

Operational Support


About the job
·  Serve as key point of contact for internal and external clients and support in general questions 
·  Keep track of issues and categorize them
·  Anticipate problems and help solving them Work solution-oriented
·  Be accountable for the day to day troubleshooting and timely solutions
·  Oversee and coordinate routine maintenance
·  Build and maintain excellent and reliable client relationships
·  Collaborate with Managed Services stakeholders and technical teams to solve IT problems for clients
·  Ensure the timely and successful smooth delivery of our solutions according to customer
needs and objectives 
·  Help service delivery teams to self-serve
·  Push service/sector teams to provide thought leadership and maintain sector and service
content

 

About you:

·  Decent experience in a client-facing position
·  Minimum 2 years work experience in service support for ideally the retail and alternative fund industry or for financial services (must requirement)
·  Practical understanding of the service components, the technological environment of a
multifunctional client portal and data collection management
·  Experience in delivering client-focused solutions
·  Ability to quickly identify and prioritize internal and client requests
·  Technology background is considered as a strong asset
·  Excellent listening and presentation abilities

·  Strong verbal and written diplomatic communication skills

·  Relevant professional and academic qualifications
·  Excellent command of the English language verbal and written, as well as the French and/or the German language
Join us in building a better working world.