Learning Projects Specialist, Senior Associate

Job description

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources, and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management. 

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients, and for our communities. Sound interesting? Well, this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary:

The Americas Learning Projects Specialist, Senior Associate works as part of a project team to provide advanced operational, process and technology support to learning projects or programs. This support may include managing/consulting on learning design and development projects, enhancing the quality of services provided, deploying new learning technology and/or processes, and continuous improvement initiatives. This position has a good understanding of project management and technology and will also monitor and make recommendations to enhance, as needed, the learning experience for our people and our key stakeholders.

Key Responsibilities: 
·  Acts as a project manager for a portfolio of less complex learning projects or programs and assists with larger projects, including new learning program design and development, learning technology/process enablement and continuous improvement initiatives
·  Creates and maintains project/program documentation (reporting, meeting minutes, status updates, etc.), and may create project plans and timelines to manage project/program components and deliverables
·  Communicates progress, barriers, risks, and benefits to team members and clients in order to achieve project success
·  Researches and recommends the latest on learning techniques, methodologies, processes and technologies
·  Provides process and support for changes in technologies, which includes deployment support and interacting with various IT groups to resolve issues
·  Provides operational reporting and analysis — reports include key statistics such as measurement results for accuracy and timeliness, analysis of survey results and an analysis of project progress against goals and objectives; analyzes workflow of operations, including protocols and analyzing handoff and communication points within a process and offers suggestions for improvement
·  Responds to needs of managers, sponsors, and stakeholders, escalating to supervisor/sponsor as appropriate and identifies alternative solutions to situations
·  Facilitates solutions across projects/programs requiring ongoing working relationships; examples may include identifying process improvements and working to establish efficient processes across multiple groups
·  Develops and applies knowledge of user experience to create high-impact solutions for our learners and other key stakeholders
·  Responsible for less complex learning projects that require the ability to create and implement timelines related to project deliverables, assign tasks and follow up on their completion, and manage sponsor/customer expectations of the outcome of the deliverable
·  Understands the firm’s business, organizational structure, and operations
·  Applies process and technology enablement knowledge to analyses and problem-solving with moderate complexity
·  Uses sound judgment and consistency in providing measurement results
·  Uses analysis to identify opportunities and offer solutions
·  Ability to solve problems and make/present recommendations to team members on solutions
·  Manages own portfolio of work with a moderate level of guidance
·  Depends on others for moderate guidance and direction
·  Prioritizes own deadlines and may delegate tasks
·  Escalates complex issues with recommendations to project sponsors and/or team leader 

To qualify, candidates must have:
·  Bachelor’s degree or equivalent work experience
·  2–4 years of relevant job experience
·  Ability to work effectively in small teams
·  Ability to manage and meet deadlines
·  Strong written and verbal communications skills
·  Strong analytical skills to grasp complexities and perceive relationships between problems and issues
·  Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint) and Visio
·  Knowledge of optimal learning collaboration tool usage/technology tool support (e.g., Adobe, ThinkTank, ZoomRoom, WebEx)
·  Developing knowledge of learning design and/or adult learning principles
·  Developing knowledge of user experience
·  Ability to handle multiple demands and competing priorities
·  Ability to influence others to gain support and commitment for shared projects
·  Working hours, flexible work arrangements and time off may be limited during specific times ordeadlines
·  Travel may be required pending business and project needs
·  Flexibility in working hours to accommodate multiple time zones as needed
·  Overtime, as needed to meet deadlines

The salary range for this position is $64,200 to $102,600.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.