Learning Deployment Coordinator (CBS Team) - UK&I - L&D - 6 Months FTC - London or Birmingham

Job description

A new opportunity has arisen within the Learning and Development team.

 

The Opportunity:

 

To participate in the development, facilitation and deployment of “World Class Learning” to the UK & Ireland region (UK&I) in line with the UK&I Learning Deployment operating model. As a Learning Coordinator you will be expected to perform the core responsibilities detailed below, contributing to the Talent Development team’s priorities and objectives.

Your Key Responsibilities:

 

·       Support the management of a portfolio of programmes/events working with the Learning Consultant and Managers. Examples of responsibilities are included below:

·       The initial set up of courses and classes within Service Now (SuccessFactors)

·       The monitoring of participant nominations working alongside the TSS team

·       Venue booking and ongoing management

·       Management of training material

·       Supporting the onsite logistics of a training event, such as managing sign in sheets and stationery arrangements (these do not always require you to be physically onsite)

·       Actively support the management of Course financials e.g. invoice review, accruals reporting, follow up with suppliers as required, ongoing monitoring of spend and forecast, annual budget preparation

·       Support the Learning Consultant in the management of facilitators

·       Management of learner cancellations, no shows and missed sessions in conjunction with the TSS

·       Support the recording, editing and production of online modules/webcasts

·       Input into SharePoint sites, be responsible for maintaining content relevancy

·       Management of systems used to facilitate Coaching and Mentoring relationships

 

Skills and Attributes for Success:

 

·       Build and maintain relationships with key stakeholders to enable the successful deployment of your courses. Stakeholders will include TSS, Learning Consultants, Facilitators, External suppliers, Resourcing team, ROI and FSO.

·       Take responsibility for the detailed review of work performed by TSS Learning administrators assigned to your portfolio of events

·       Coach and support the UK&I TSS Learning administration coordinators to increase their knowledge, skills and competence within their role along with their understanding of the UK&I region by providing honest and supportive feedback

·       Realise operational excellence and contribute to continuous improvement through maintaining a thorough understanding of, and adherence to, the UK&I Learning Deployment Operating Model.

·       Embrace, promote and support learning transformation (both system and shift in delivery style) with stakeholders

·       Provide on-site support for your own and your colleagues courses as required

·       Support the induction of new team members

·       Be the first point of contact for queries from the practice in relation to the courses you are responsible for and respond to ad hoc Talent Development related queries

·       Ongoing management of UK&I Learning mailboxes for the areas you are responsible for

·       Support the UK&I Talent Development function by undertaking other operational activities and project.

To Qualify for the Role You must Have:

 

·       A desire to embrace and drive change whilst identifying and supporting process improvements and demonstrating best practice

·       A background and experience in learning deployment and coordination is useful but is not a prerequisite

·       Excellent interpersonal skills

 

Ideally, You’ll also Have:

 

·       Organised, with an attention to detail and an ability to deliver to deadlines

·       Proactive in managing course queries and able to escalate appropriately with a solutions mindset

·       Ability to interact well and develop positive relationships with people at all levels within the firm

·       Strong team player with an enthusiastic, can do approach

 

What We Look for:

 

·       Ability to learn new processes and skills quickly

·       Strong IT skills – Word, Excel, Outlook, SharePoint

·       Excellent oral and written communication skills

 

What Working at EY Offers:

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

 

·       Support, coaching and feedback from some of the most engaging colleagues around

·       Opportunities to develop new skills and progress your career

·       The freedom and flexibility to handle your role in a way that’s right for you

 

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

 

About EY:

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build abetter working world. That starts with a culture that believes in giving you the training, opportunities andcreativefreedom to make things better.Whenever you join, however long you stay, theexceptionalEY experience lasts a lifetime.And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.

 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

 

Make your mark. 

 

Apply now.