GEET - Advanced Analyst
Internship Bangalore (Bangalore Urban)
Job description
Job purpose:
· Providing support on EY SharePoint applications; EY One Space, EY Key Space and Interact.
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Setting up SharePoint sites for EY client engagements.
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Setting up workspaces for different client engagement roles with specific levels of accesses.
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User management, enrolment and site administration.
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Answering functional query from client or user or EY user on behalf of client user.
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Incident escalation to respective team either on behalf of client or user
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Answering user queries in a timely manner to ensure SLAs are met.
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Escalation of change request and defects to respective team or contact on behalf of client, team or user
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Logging of calls, requests and incidents, within Service Now
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Building good knowledge of internal business processes and to offer guidance to drive efficiencies.
Skill requirements:
· 2-4 years of total work experience in SharePoint application support.
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Bachelors or master’s degree, in any discipline with strong affinity towards IT tools and applications.
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Good working knowledge in SharePoint technology with prime focus on SharePoint site administration.
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Good exposure to tools and technology platforms.
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Prior experience of working in ticketing tools.
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MSOffice suite (moderate to expert level) – word, excel, power point.
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Able to provide functional support in a timely manner and respond to critical usage requests from the business
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Experience in working in a multi-cultural and team environment.
Personal Skills/Experiences:
· Have excellent communication skills - both written and oral.
· Demonstrate strong organizational skills, structured thinking abilities and be able to seea project through to the end.
· Able to demonstrate ‘business acumen’ and to be able to identify and challenge inefficiencies
· Demonstrate strong interpersonal and analytical skills.
· Demonstrate an eye for detail.
· Be flexible and willing to adjust responsibilities to align with developing business needs.
· Demonstrate capability to work in a multi-cultural environment and in complex environments where objectives may not always be aligned.