GCS - Global Services - Advanced Analyst

Job description

Description:

Global Compliance and Reporting is an integrated suite of Tax and Accounting services that EY provides to our multinational clients. GCR offers the ease of managing compliance & regulatory filings by:

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Taking care of the complexity of regulatory affairs across multiple jurisdictions

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Centrally managing the global compliance and reporting activities

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Controlling the cost of managing compliance across various countries

Each client is referred to as an engagement and the GCS team  is responsible for ensuring the delivery as per the service level agreements. Globally, tax and accounts preparation activities are conducted mostly in the local countries and hence requires a wide network of EY professionals to work together to deliver to the client expectations. A central team (GCS) works with this global network of EY professionals to ensure client’s compliance and reporting obligations across the globe are met on time. The GCS team project manages the engagement and together with the client facing teams in Americas, EMEIA and Asiapac forms the service management office for the client

Job purpose:

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Handle a portfolio of GCR clients and a team of analysts

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Act as the first point of escalation relating to quality and service delivery

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Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently

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Understand client requirements and ensure engagement processes meet requirements

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Identify pain areas in the processes and create enablers to overcome process issues

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Apply project management concepts to manage engagement delivery

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Monitor and flag engagement and people issues to local and engagement leadership

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Identify service delivery and process gaps which can be fixed to improve service delivery

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Consult with offshore teams on best practices for engagement set up and management

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Responsible for the customer satisfaction scores of the portfolio People aspects:

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Act as the SPOC for the respective client facing teams

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Manage service delivery expectations for your engagement portfolio

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Develop engagement management knowledge of individuals working on your portfolio

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Conduct trainings on client and engagement management concepts to wider teams

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Network with off-shore teams to create and maintain good relationship

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Review engagement deliverables and coach staff members on best practices

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Identify training gaps for self and team and work with leadership to bridge gaps

Technical skills requirements:

We are looking for candidates with the following:

·  2 to 4 years of total work experience
·  Understanding of backend financial processes of a company
·  Bachelors or Master’s degree, preferably Commerce or Business management
·  Experience in working in a multi-cultural and team environment You will need to:
·  Have excellent interpersonal and communication skills - both written and oral
·  Demonstrated team management and coaching capabilities
·  Demonstrate strong organizational skills and structured thinking abilities
·  Demonstrate strong analytical and project management skills
·  Demonstrate an eye for detail
·  Ability to work in ambiguous situations
·  Be proficient in Word/PowerPoint/Excel - working knowledge of MS office