GCR GCS - Advanced Analyst

Job description

Job purpose:
 
·  Providing post training support on EY SharePoint applications; EY OneSpace, EY KeySpace and EY Interact.
·  Setting up SharePoint sites for EY client engagements.
·  Answering functional query from client or user or EY user on behalf of client user.
·  Incident escalation to respective team either on behalf of client or user
·  Escalation of change request and defects to respective team or contact on behalf of client, team or user
·  Building good knowledge of internal business processes and to offer guidance to drive efficiencies.
·  Training coordination and delivery
·  Creating communications for users
·  Maintaining content of our internal SharePoint Help Site
·  Assisting and chairing Champions calls

Skill requirements:
·  2-4 years of total work experience preferably in to IT production support on IT tools and applications
·  Experience in Implementation and training
·  Bachelors, in any discipline with strong affinity towards IT tools and applications.
·  Good working knowledge in SharePoint technology with prime focus on SharePoint site administration.
·  Good exposure to tools and technology platforms.
·  MS Office suite (moderate to expert level) – word, excel, power point.
·  Able to provide functional support in a timely manner and respond to critical usage requests from the business
·  Experience in working in a multi-cultural and team environment.

Personal Skills/Experiences:
·  Have excellent communication skills - both written and oral.
·  Demonstrate strong organizational skills, structured thinking abilities and be able to see a project through to the end.
·  Able to demonstrate ‘business acumen’ and to be able to identify and challenge inefficiencies
·  Demonstrate strong interpersonal and analytical skills.
·  Demonstrate an eye for detail.
Be flexible and willing to adjust responsibilities to align with developing business needs.
·  Demonstrate capability to work in a multi-cultural environment and in complex environments where objectives may not always be aligned.