EY-SEREN - Manager in Customer Analytics

Job description

EY-SEREN
Manager in Customer Analytics
Salary Competitive
Location: London
 
The opportunity
We are augmenting our capabilities and capacity in Commercial Transformation and Net Revenue Management. We have invested in a suite of assets to accelerate NRM with our clients and we have credentials with some of the biggest players in the Life Sciences and FMCG sectors. Now we want to build a bigger local team to take advantage of and build on this platform.

As a Manager, you take responsibility for delivery of client engagements, managing teams of between 1-3 consultants and is accountable for a set of deliverables.
You will build relationships with key client stakeholders and take responsibility for analytical aspects (analysis, modelling), creative aspects (communicating recommendations, developing slides & stories) and research elements (data gathering, interviews) of our engagements.
You will work on engagements that will help us clients improve and transform their commercial capabilities, such as Net Revenue Management and Pricing Strategy. This will require you to have both strong relevant industry experience and analytical skills.
In line with the overall strategy of the firm you will play a key role in driving EY Seren’s commercial transformation engagements and solutions. Beyond Customer Analytics and Commercial Transformation, you will also get the chance to experience adjacent areas of work enabled by EY Seren’s broad capability – such as Business Design, Service Design, Experience Design etc.
Your key responsibilities
 
·  Expected to take responsibility for successful delivery of client engagements, overseeing key project deliverables
·  Using your experience, creativity and analytical skills to help find solutions to our clients’ problems.
·  Expected to bring the best of EY to our clients by showing professionalism, responsiveness, teaming effectively with your colleagues, building internal and external networks, and ensuring quality in all your work.
·  Beyond client engagements, you will also be contributing towards building the Commercial transformation solution which encompasses a suite of tools and accelerators.

We are actively developing and growing our practice and you will be expected to join one of our many communities helping build our offers, voice, training & learning approach or people strategy.
Skills and attributes for success
 
·  Strong analytical mindset and familiar with mainstream analytical tools
·  Proven business experience, ideally across different sectors
·  Ability to shine in complex stakeholder environments
·  Ability and willingness to tackle difficult and open-ended client problems

To qualify for the role, you must have
 
·  Evidence of strong academic, professional or extracurricular achievements
·  3 or more years’ experience in Net Revenue Management and Pricing Strategy
·  Preferably strong experience in Consumer Products and Life Sciences
 
Ideally, you’ll also have
 
·  Over 3 years’ experience in commercial transformation at a top tier strategy consultancy

What we look for
·  Great leadership, team-working and collaboration skills
·  Willingness to coach and develop others

What working at EY-SEREN offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

·  Support, coaching and feedback from some of the most engaging colleagues around
·  Opportunities to develop new skills and progress your career
·  The freedom and flexibility to handle your role in a way that’s right for you
 
About EY-SEREN
EY Seren is an International Design Agency. We help clients achieve business transformation through a customer - centred approach to design.
We combine deep customer and commercial insight with leading edge design capabilities to deliver experiences that set our clients apart.
We have the privilege of working globally with some of the world’s best companies in a range of industry sectors from a growing international network.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Build your legacy with us
 
Apply now.

Who we are

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.