Desktop Software Delivery Infrastructure (HAT ID: 4267)

Job description

This job involves operational support of the global System Center Configuration Manager 2012 (SCCM) and JamfPro environments. Responsibilities may include either infrastructure or administrative support of the SCCM/JamfPro environment. 

 

What are you going to do?

 

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Monitors the environment and takes corrective action when issues are found.

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Ensure that the system functions fully and effectively, enabling software to be distributed and inventory collected and processed, while ensuring a positive customer experience and without negatively impacting the network.

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Acts as third tier escalation point on client issues, and performs research to resolve them.

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Monitors customer compliance to ensure that the product is fully deployed and functioning.

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Performs system administration, including the creation of collections, advertisements and basic reporting.

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Gathers system / client metrics for analysis.

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Works at the direction of the team or project leader to deliver updates and enhancements to the backend and the client.

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Participates in and sometimes helps lead projects.

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Assists team leaders in enforcing strategic product direction.

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Provides technical guidance to local subject matter teams.

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Develops and documents (i.e., technical specs, user documentation, flow diagrams, logic diagrams, etc) basic processes and procedures for support of the product.

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Performs or assists in testing of product updates prior to deployment into production.

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Provides content input to update end user documentation and training materials.

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Ability to identify potential points of failure, areas for improvement, and identifying pain points and bottlenecks.

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Makes recommendations to the team lead in regards to process changes and drives implementation, based on the needs of the business and product direction.

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Leads the team to classify and prioritize issues related to the product.

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Provides recommendations and analytical expertise on enhancement requests raised by Engineering, and challenges these requests if necessary.

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Proven ability to coordinate resolution of issues on a subarea / area / global basis.

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Capable of managing small to midsize projects and leading sub-teams on large projects.

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Proven ability to coordinate resources to complete complex assignments.

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Ability to effectively communicate with other groups in IT Services, business practice representatives and outside vendors.

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Enforces strategic product/policy direction set by management

What do we need from you?

 

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Windows Desktop OS including Windows 7 / 10

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Significant experience with System Center Configuration Manager (SCCM) 2012 administration.

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Windows 2008/2016 Server (Setup, Configuration, Troubleshooting)

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Networking - TCP/IP (Configuration of Client, Client Troubleshooting)

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Microsoft Office - Word/Excel/Access/Powerpoint/Outlook/S4B

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Extensive experience with Microsoft Configuration Manager (or SCCM) administration. 

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Includes architecture and engineering of CM environments.

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Includes extensive knowledge of “Cloud Distribution Points” and “Cloud Management Gateways”

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Knowledge of “Intune” and other “Modern Management” technologies (such as Co-Management, Windows Update for Business, Delivery Optimization, Azure AD, etc)

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Knowledge of JamfPro solution to support Mac

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SQL Server Administration

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Basic programming/scripting skills

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Strong interpersonal, client service, communication, and organizations and project management skills.

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Ability to work under pressure and react appropriately in a crisis situation.

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Sufficient knowledge of IT operations, responsibilities, work flow processes and procedures in order to resolve most inquiries independently.

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The ability to effectively work and team with clients, management and staff members.

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The ability to fully document processes and fixes.

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The ability to create and deliver presentations as necessary.

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Proficient in Remedy Incident, Problem, and Change Management.

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Extensive knowledge and advanced troubleshooting skills of the applications comprising the Global Core Loadset.

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The ability to read, write, speak and understand the English language.

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Solid research and analytical skills.

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Ability to construct professional quality documentation.

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A Bachelor's degree in Engineering, Computer Science or a related discipline.

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Approximately 4-8 years of desktop management experience.

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Technical certifications are not required but will be considered a plus, especially if it’s closely related to the technologies referred to above.

 

 

Shift: Monday to Friday from 1 to 10PM

Location: Microcentro

 

EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.