Customer and Strategy- Assistant Manager

Job description

Job purpose  

 

As Performance Improvement Manager - Strategic Direction, you'll actively establish, maintain and strengthen internal and external relationships. With guidance from partners, directors and senior managers, you'll identify potential business opportunities for Ernst & Young. By drawing on your knowledge and experience, you'll provide innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs and contribute to thought leadership.

 

You'll actively contribute to improving operational efficiency on projects and internal initiatives. In line with Ernst & Young's commitment to quality, you'll consistently drive projects to completion and confirm that work is of a high quality. Your role in leading teams - or parts of teams - on engagements will depend on the size of engagement. When working on engagements, you'll report to higher levels of management, who will expect you to anticipate and identify risks, and escalate any issues as appropriate.

 

As an influential member of the team, you'll help to create a positive learning culture, coach and counsel junior team members and help them to develop.

 

Client responsibilities

·  Participate in Strategic Direction engagements
·  Help manage the financial aspects of engagements by organizing staffing, tracking fees and communicating issues to project leaders
·  Participate in business development initiatives
·  Build strong internal relationships within Ernst & Young Advisory Services and with other services across the organization

People responsibilities

·  Develop people through effectively supervising, coaching, and mentoring staff
·  Conduct performance reviews and contribute to performance feedback for staff
·  Contribute to people-related initiatives including recruiting, retaining and training professionals
·  Maintain an educational program to continually develop personal skills of staff
·  Understand and follow workplace policies and procedures

 

Technical skills requirements

 

You'll have knowledge and experience of a number of the following areas, and be developing deep experience and technical competence in at least one:   

·  Ability to analyze complex problems and deliver insightful and practical solutions
·  Ability to influence and persuade clients and stakeholders, in order to gain support for major changes and key decisions
·  Experience of the full project life cycle from concept through to implementation

You'll have knowledge and experience in one or more of Ernst & Young's priority industry sectors:

·  Government & Public Sector
·  Utilities
·  Consumer Products
·  Industrial Products
·  Technology
·  Communications & Entertainment
·  Healthcare

 

Qualifications

 

·  Any Masters Degree or MBA from a recognised tertiary institution

   

Additional requirements

·  Demonstrated track record of structuring and managing projects or programs of work, exceeding client expectations whilst managing project risks or issues
·  Design orientated person
·  Innovative & Analytical

Why should I work for Ernst & Young in Strategic Direction?

 

Effectively translating corporate strategy into operational strategy is key to successful business transformation and performance improvement. As one of our strategic direction advisors, you'll use your experience in business analysis and strategy to help clients define and plan effective execution of their strategic direction and vision. You'll advise client executives on how to translate corporate strategy and business insight into change, either for their entire organization or selected functions within it. You'll have the opportunity to work with some of the world's leading organizations and business leaders across a range of industry sectors. And we'll provide you with the resources, tools and support you need to achieve your potential.