Consulting Enabling Function_Experience Management_Associate

Job description

Job Purpose

Operational Associate will be responsible for Scheduling/Staffing, bench management, utilization, resource fulfilment and other responsibilities to provision the GDS business. 

Key Requirements:

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Scheduling resources on global and internal tools for long & short term projects as per the business request.

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Builds relationships and communicates continuously with leadership to understand their professional needs and objectives.

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Uses the projection reports to identify availability of resources and over utilized resources.

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Ensure that the scheduling function is providing optimal forecasting, scheduling and identifying new methods, strategies and opportunities

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Ensure that the real-time management team is providing the appropriate real-time oversight and takes appropriate action to meet service level goals and maximize efficiency

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Perform other related duties and assignments as required and as assigned by seniors, Managers, Support Services.

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Extensive knowledge in resource fulfilment, demand vs supply analysis, employee competency is required.

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Understanding of resource management processes, business dynamism, , SLA adherence, tool knowledge & frameworks, reporting, compliances and regulations is preferred.

Additional Requirements:

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Very Strong Communication & Presentation Skills (Verbal & Written)

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Strong client service focus--responsive to requests maintains a sense of urgency in resolving issues

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Flexible in adapting to constantly changing priorities

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Outstanding teamwork and interpersonal skills

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Strong working knowledge of Windows based programs (Word, PowerPoint, Excel, Outlook etc.)

· 
Positive Attitude.