Compute Business Management Office (BMO)

Job description

The overall purpose of the Business Management Office (BMO) Analyst role is to provide BMO services to the Compute (Infrastructure) Service Delivery teams to ensure a high quality of service to our customers. The services focus on the following: demand, pipeline, project and financial management. BMO services include the embedding of methods and processes within the service delivery teams;  monitoring and reporting on the provision of service to customers from initial request through to program/project delivery including managing and conducting program/project health checks; effectively managing the project pipeline to optimize delivery; financial management activities to ensure we are responsibly and effectively managing budgets; resource management activities to ensure effective utilization and capacity management; developing and maintaining the overall goals for the function (through the balanced scorecard), contributing to and driving those goals across the function on behalf of the function leader; contributing to the design of processes and tools used by service delivery functions to ensure demand, program/project status, finances etc can be easily aggregated to the enterprise level; reporting via management dashboards with actions identified to deliver continual improvement. Understanding of infrastructure components, cost drivers, industry trends, vendor management process arehighly desired.

Essential Functions of the Job:

(Identifyand describe essential functions, or primary duties and responsibilities. Assume that the reader does not know the role or function of the job.)

 

·        Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery.

·        Work with IT Global Program Management Office and cross functional BMOs to define the approach to, for example:

·        Customer request reporting and monitoring from initial request through demand management and for approved concepts to program/project delivery

·        Assessing and improving the health of programs/projects

·        Assessing and improving the effectiveness of portfolio management and demand management processes

·        Service Delivery function FY Plan and Outlook principles, processes, roles/responsibilities etc

·        Identifying, defining, developing and implementing improvements to project/financial reporting and monitoring processes and procedures

·        Tool requirements for delivering project/financial reporting and monitoring

·        Reporting

·        Provide executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc.

·        Provide information to EWT Business Management Office so demand, financials, service and project delivery can be aggregated to the enterprise level

·        Produce integrated life cycle dashboard reports at the function, portfolio and sub-portfolio levels to show for example demand requests, budget v actual v projected spend, program/project delivery

·        Monitor people process and technology within the Service Delivery function.

·        Identify and deliver actions to improve the quality of service delivery based on monitoring and reporting activities and management information

·        Work with service delivery teams to manage the functional and portfolio pipeline

·        Work with service delivery teams to drive data accuracy

·        Financial Management

·        Assist with FY Plan and Outlook activities

·        Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook – function, portfolio and program/project levels.

·        Monitor and report on program/project financials to demonstrate project managers are managing financials in accordance with sound financial principles and recommend corrective actions

·        Process

·        Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc.

·        Improve consistency, effectiveness and efficiency of service delivery processes and tools

·        Encourage best practice through the champion networks and knowledge coordination

·        Project Management

·        Conduct program/project health checks to help assure program/project delivery including for example artifact, gate reviews, and monitoring for delivery to scope, time and cost

·        Work with the global resource and vendor management teams on staff requirements and reporting.

·        Work with the service delivery teams to prioritize customer demand, both within a portfolio and across the function.

·        People

·        Provide services regarding people processes including PMDP, functional alignment, etc.

·        Along with People Team, maintain role standardization ensuring alignment with competency programs and career development programs

·        Communications

·        Improve communications, content and transparency of information with key customers

·        Work with function and service delivery leaders to implement ongoing communication method to entire team

Analytical/Decision Making Responsibilities:

 (Describe the kind of problems and challenges typically faced, and decisions required to perform the job, as well as recommendations made to supervisors or others.  Focus on the nature of existing policies, precedents and procedures used to guide decisions, and the degree to which the incumbent is free to make decisions requiring interpretation and judgment. Provide an example.)

 

·        Monitor program/project baselines to ensure activities are occurring as planned - scope, budget and schedule

·        Proactively identify risks and issues on programs/projects – helping  team to develop risk management and issue management plans

·        Identify potential points of contention for missed deliverables

·        Develop and manage plans to address program/project strengths, weaknesses, opportunities and threats

·        Ability to balance both the "science" of how to perform program/project management and the "art" of program/project management, which is learned through experience and skill training/application

·        Analysis of program/project data to produce management information and identify and deliver continual improvement

Knowledge and Skills Requirements:

(Describe the knowledge or skills needed to perform this job; these may be technical, managerial or behavioral in nature.)

 

·        Technical skills requirements

o    End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial)

o    Experience in end-to-end financial management – plan, forecast, actual – function, portfolio and program/project levels

o    Very good understanding of service delivery related key performance indicators

o    Project delivery experience in a similar IT environment

o    Business Analytic skills

·        Additional skills requirements

o    Understanding of infrastructure components, costs and drivers

o    Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change

o    Customer orientation and responsiveness

o    Ability to deal efficiently with escalations and difficult situations/people under pressure

o    Outstanding self management , influence management , information presentation and interpersonal, communication

o    English language skills - excellent written and verbal communication

o    Experience working in a global IT environment

Education:

(What is the minimum level of education needed/suggested to perform this job?)

 

Bachelor’s degree in computer science or a related discipline, or equivalent work experience

 

Experience:

(What is minimum number of years needed/suggested to perform this job?)

 

3+ years experience, including demonstrated project management and financial management experience

 

Certification Requirements:

(Describe and explain any certifications and/or licenses needed or helpful to perform this job).

 

A relevant program management qualification (e.g., PRINCE2, PMI)

Financial management qualification