Communication & Analytics SPOC

Job description

POSITION SUMMARY:

  

The position is to understand the organizational units and overall landscape of the operating environment and be able to collaborate, create and communicate various initiatives and organizational needs effectively and with clarity. The candidate will be required to have motivational writing skills and ability to work with leadership teams across the org. Must have the acumen to drive end user experience and customer satisfaction in all areas of work.

  

 ESSENTIALFUNCTIONS OF THE JOB:

·  Create informative & interesting content - newsletters, PPTs, articles and related communication/knowledge sharing materials to share our company's brand, services, etc.
·  Copy write, edit, proof read & administer write-ups.
·  Supervise projects to guarantee all content is publication-ready. Release the same within timelines after leadership approval.
·  Develop and implement effective communication strategies that build employees loyalty, awareness (employer value proposition)
·  Plan& manage the design, content, and production of all corporate communication materials for end users.
·  Work with different organizational units to generate new ideas and strategies.
·  Build strong working relationships with other internal teams& individuals and provide communications consultancy advice to the leadership team.
·  Apply motivational writing, planning and organizational skills, and a creative and innovative approach for all communication
·  Develop an internal communication plan to drive engagement, alignment and understanding of company’s strategy and priorities
·  Create communication and marketing strategies for new projects, events, promotions, etc.
·  Respond to communication-related issues in a timely manner.
·  Lead and manage the internal communications
·  Implement EY branding guidelines in all deliverables where applicable
·  Protect the brand - Create a positive media profile and positioning with the end-users in scope of work
·  Ensure efficient and effective use of communications channels, review and update to meet end user requirements
·  Providing management information for business unit and leadership and local needs as required

  

 

 

 

KNOWLEDGE AND SKILLS REQUIREMENTS:

·  Excellent communications skills (both written and oral)
·  Must be able to interact with various levels in the organization
·  Marketing skills to define and develop motivational writings
·  Should be able to define and develop communication strategies
·  Excellent knowledge in MS Office and especially in PowerPoint
·  Ability to design and develop PowerPoint presentations and newsletter contents
·  ITIL practitioner

JOB REQUIREMENTS:

   

EDUCATION:

·  A degree or related discipline; or equivalent work experience in communication modelling and standards

  EXPERIENCE:

·  3-6 years of working experience in the IT industry for a specialist and 8-12years for a lead.
·  Other relevant experience in a related IT end user environment (application development, deployment/implementation and infrastructure)
·  Work experience in a professional services industry, and in multinational company/global firm is preferred

CERTIFICATION REQUIREMENTS:

·  Content Writing
·  Familiarity with ITIL v2 or3 is required