Commercial Excellence - Service Quality _ASA

Job description

EY – Commercial Excellence – Service Quality – Supervising Associate   

As part of our Commercial excellence team supporting Service Quality, you would support and provide context to five pillars of Service Quality Process area for MENA Consulting – a) Quality Team, b) Service Excellence, c) Strategic Growth, d) Directing & Monitoring, e) Quality Support & Enablement. The role’s major responsibilities include preparation on communications, driving of process specific initiatives, manage BAU operations in engagement compliance space, review documentations and analysis. The role requires a strong work ethic and attention to detail for a highly regarded team that focuses on accuracy and timeliness. The role should have excellent knowledge of MS Excel and good knowledge of Power Point. The role also requires effective communication skills including communicating through email and over the telephone. The role aims to support the business and its leaders, especially Partners and Senior Management, through reporting and value- added analysis, data analysis and insight for strategy and futuristic business model implementation.  

T he opportunity  

 

We’re looking for Supervising Associate with expertise in project financials & compliance to join our Commercial Excellence Team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in adding value to Service Quality process area. 

Your key responsibilities

·  Preparing draft communications for our monthly Service Quality and Service Line Newsletter
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Deployment of Service Quality Program and usage of EY Tools (aka Engagement Compliance) and manage day to day operations of this program

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Provide assistance as requested in Ecosystem Relationships (alliances)

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Provide commentaries on Service Quality and play the trusted business advisor role to the leadership

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Oversee, track and answer all consultations and contracting requests w.r.t Service Quality

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Conduct initial review of submitted documentations

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Report on Partners & APs performance - mandatory learning, any identified breaches etc.

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Oversee the development of Service Quality WBLs, update of guidance & policy documents

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Management & update of Service Quality website

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Prepare weekly and monthly presentations and deliver to the leadership team on deviations, W@R etc which address questions & concerns

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Promotes & sustains quality and effective risk management through consistent review of work products along with suggestions for improvement 

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Demonstrate effective decision making, displaying maturity that enhances interactions and relationships

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Involve in ad-hoc projects                            

Skills and attributes for success

·  Independent worker and analytical thinker with ability to conduct research, data analysis and resolve complex problems
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Ability to lead difficult conversations under complex business situations

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Must have extremely strong MS Excel skills, Power Point

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Strong analytical and problem solving skills

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Able to prioritize and execute tasks in a high-pressure environment

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Excellent interpersonal, written and verbal communication skills

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Experience working in a team-oriented, collaborative environment 

To qualify for the role, you must have

·  A Bachelor’s degree in Accounting or Finance
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Min 10 years of strong experience in Business Operations/Management reporting 

Ideally, you’ll also have

·  MBA in Finance
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Experience in Sales operations & Project management