Bot Operator L3

Job description

Bot Operator L3

BOT Operators in Bot Controllers team is an advanced level of complex technical service support on major incidents in application hosted in the GDS Automation RPA infrastructure. Owner of the Problem Management process, ensuring team goals are achieved. Minimising the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents.

Position Summary

·  The role encompasses providing Level L3 functional and technical infrastructure support to GDS Automation Bot Controllers team.
·  5+ yrs. of strong technical support background handling production support / maintenance environments.
·  Troubleshoot problems that arise on RPA projects and assist with RPA tool upgrades.
·  Coordination with all project teams to maintain Continuous Delivery of all our services.
·  Project requirements capture / delivery and management for application deployment and infrastructure systems.
·  Regular service review with infrastructure providers to ensure best level of service and stability
·  Management of deployment and maintenance tasks to ensure uptime and stability
·  Understanding and identifying technical infrastructure requirements for RPA Solutions.
·  Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
·  Supporting the Operations Teams during the UAT and rollout phases.
·  Providing architectural control over solution designs to ensure consistency and continuity across the company's delivery teams.
·  Supporting existing processes and implementing change requirements as part of a structured change control process.
·  Problem solving issues that arise in day to day running of RPA processes and providing timely responses and solutions as required.
·  Mentoring colleagues through RPA training - providing advice and guidance on best practice and development techniques.
·  Supporting RPA solutions by analysing bot performance, bot utilisation, deployment of bots in production and pre-production environments.

Roles and Responsibilities

·  Excellent verbal and written communication skills
·  Familiarity with systems and IT operations
·  Experience in software development with continuous Integration and delivery.
·  Hands on experience working on RPA tools like Blue prism, UIPath, Automation anywhere.
·  Experience in System Virtualization like Citrix, VMware, Virtual Box, Windows or Linux administration. Database back installation.
·  Experience in managing cloud services on Azure/ Amazon etc.
·  Version Control System integrations like TFS, SVN, VSS Etc.
·  Hands on in Shell, MS Build, and PowerShell scripting language, administration of systems.
·  Adhere to EY guidelines for Incident, Problem, and Change & Release Management.
·  Ability to work with senior level leaders and stakeholders, build relationship
·  One of the following certification will support the required technology understanding to perform this role: ITIL, MCSE, CCNA, and Blue Prism Accreditation.