BMO Analyst

Job description

Job Summary:

The overall purpose of the Business Management Office (BMO) Analyst role is to provide BMO services to the Service Delivery teams and Product management teams within a given functional team to ensure a high quality of service to our customers. The services focus on the following: demand, pipeline, project and financial management. BMO services include the embedding of methods and processes within the service delivery teams;  monitoring and reporting on the provision of service to customers from initial request through to program/project delivery including managing and conducting program/project health checks; effectively managing the project pipeline to optimize delivery; financial management activities to ensure we are responsibly and effectively managing budgets; resource management activities to ensure effective utilization and capacity management; developing and maintaining the overall goals for the function (through the balanced scorecard), contributing to and driving those goals across the function on behalf of the function leader; contributing to the design of processes and tools used by service delivery functions to ensure demand, program/project status, finances etc. can be easily aggregated to the enterprise level; reporting via management dashboards with actions identified to deliver continual improvement. The BMO Analyst may support one or more Service Delivery teams and will be asked to participate in specific improvement initiatives linked to this area of activity.

Essential Functions of the Job:

·  Work with the Service Delivery Team to understand their portfolio, business strategy, prioritization, etc. to facilitate quality service delivery.
·  Support ET Business Management Office and cross functional BMOs in defining the approach to, for example:
·  Customer request reporting and monitoring from initial request through demand management and for approved concepts to program/project delivery
·  Assessing and improving the health of programs/projects
·  Assessing and improving the effectiveness of portfolio management and demand management processes
·  Service Delivery function FY Plan and Outlook principles, processes, roles/responsibilities etc.
·  Identifying, defining, developing and implementing improvements to project/financial reporting and monitoring processes and procedures
·  Tool requirements for delivering project/financial reporting and monitoring

Reporting

·  Provide input to allow Business Managers executive visibility to project, program, portfolio and functional level status, issues, risks, costs, etc.
·  Provide information to ET Business Management Office so demand, financials, service and project delivery can be aggregated to the enterprise level
·  Produce integrated life cycle dashboard reports at the function, portfolio and sub-portfolio levels to show for example demand requests, budget v actual v projected spend, program/project delivery
·  Monitor people process and technology within the Service Delivery function.
·  Identify and deliver actions to improve the quality of service delivery based on monitoring and reporting activities and management information
·  Work with service delivery teams to manage the functional and portfolio pipeline
·  Work with service delivery teams to drive data accuracy

Financial Management

·  Assist with FY Plan and Outlook activities
·  Monitor and report on actual and projected spend to demonstrate function operates within FY Plan/Outlook – function, portfolio and program/project levels.
·  Monitor and report on program/project financials to demonstrate project managers are managing financials in accordance with sound financial principles and recommend corrective actions Process
·  Assist in the implementation and embedding of process, methods and best practice into service delivery activities for the function, including project management, financial management, resource management, etc.
·  Improve consistency, effectiveness and efficiency of service delivery processes and tools
·  Encourage best practice through the champion networks and knowledge coordination

People

·  Provide services regarding people processes including PMDP, functional alignment, etc.
·  Along with People Team, maintain role standardization ensuring alignment with competency programs and career development programs

Communications

·  Improve communications, content and transparency of information with key customers
·  Work with function and service delivery leaders to implement ongoing communication method to entire team

Analytical/Decision Making Responsibilities:

·  Identify potential points of contention for missed deliverables
·  Manage plans to address program/project strengths, weaknesses, opportunities and threats
·  Ability to balance both the 'science' of how to perform program/project management and the 'art' of program/project management, which is learned through experience and skill training/application
·  Analysis of program/project data to produce management information and identify and deliver continual improvement

Knowledge and Skills Requirements:

Technical skills requirements

·  End to end understanding of IT life cycle (pipeline, resource, demand, project delivery, financial)
·  Experience in end-to-end financial management – plan, forecast, actual – function, portfolio and program/project levels
·  Very good understanding of service delivery related key performance indicators
·  Project delivery experience in a similar IT environment
·  Business Analytic skills

Additional skills requirements

·  Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid chang
·  Customer orientation and responsiveness
·  Ability to deal efficiently with escalations and difficult situations/people under pressure
·  Outstanding self-management, influence management, information presentation and interpersonal, communication
·  English language skills - excellent written and verbal communication
·  Experience working in a global IT environment

Supervision Responsibilities:

·  Reports to the Compute Services Business Manager
·  Select staff members
·  Feedback on performance
·  Assist with training and development of staff members
·  Support staff members directly or indirectly in their roles

Job Requirements:

Education:

·  Bachelor’s degree in computer science or a related discipline, or equivalent work experience

Experience:

·  3+ years’ experience, including demonstrated project management and financial management experience

Certification Requirements:

·  A relevant program management qualification (e.g., PRINCE2, PMI)
·  Financial management qualification