· The successful candidate would be required to work in collaboration with Assistant Manager/ Team Lead to provide administrative support and ensure customer satisfaction.
· Provide operation support for various administrative projects including but not limited – mailbox management, managing databases, creation and release of periodic reports, work MS-excel reporting, Content Management, web based publication support, working on dashboard creations and data analysis.
· Manage day-to-day administrative issues and communicating appropriately to the customers.
Knowledge and Skills Requirements:
· The role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills.
· Very good understanding of business functions and operations
· Ability to prioritize and co-ordinate with multiple people on various variables
· Ability to liaise with POC’s in different regions/offices and work as a team
· Demonstrated proficiency and experience in MS Office Suite especially in Excel
· Flexible with working hours
· Observant with an eye for detail
· Ability to make sound decisions fast
· Methodical and systematic approach
· Analytical and problem solving ability
· High energy level, confident and assertive
· Solid research and analytical skills
· The ability to simplify complex analytical issues and communicate them to a variety of audiences.
· Strong interpersonal skills
· Excellent written and oral communication skills in English language
· Excellent critical thinking skills to decipher the complex business requirements
· Strong presentation skills; ability to clearly communicate complex messages to a variety of audiences
· Possess high standard of integrity
· The ability to work and team effectively with clients and other management personnel
· Graduate in related discipline
· 2 to 4 Years in / BPO services/Project Co-Ordination.
· Experience in multiple systems and applications
· Prior work experience in a large professional services or financial services company
· Experience working with clients from different countries (Desirable)
· Experience working in an business where the primary spoken language is English