Application Support Technician (HAT 1549)

Job description

Thanks for your interest in the Application Support Technician (HAT 1549) position. Unfortunately this position has been closed but you can search our 7,175 open jobs byclicking here .

Skills Requirements:

·  Windows Desktop OS including Windows 7 and 10.
·  Advanced troubleshooting skills of Lotus Notes, MS Office, Internet Explorer, Windows and Apple operating systems.
·  Networking - TCP/IP (Configuration of Client, Client Troubleshooting).
·  Strong interpersonal, client service, communication, and organizations and project management skills.
·  Ability to work under pressure and react appropriately in a crisis situation.
·  Sufficient knowledge of IT operations, responsibilities, work flow processes and procedures in order to resolve most inquiries independently.
·  The ability to effectively work and team with clients, management and staff members.
·  The ability to fully document processes and fixes.
·  The ability to create and deliver presentations as necessary
·  ITIL is a plus.
·  Proficient in Service Now Incident, Problem, and Change Management.
·  Extensive knowledge and advanced troubleshooting skills of the applications comprising the Global Core Loadset.
·  The ability to read, write, speak and understand the English language.
·  A Bachelor's degree in Engineering, Computer Science or a related discipline.
·  Certifications, trade school degrees or a solid work history will be considered if such a degree has not been obtained.
·  Approximately 2-6 years of desktop management experience.
·  Extensive knowledge of IT operations.
·  Technical certifications are not required but will be considered a plus, especially if it’s closely related to the technologies referred to above.

Shift: Monday to Friday 9-6 PM
Location: Microcentro

EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people