Job description

KEY ACCOUNT MANAGER - LOMBARDY AND VENETO AREA

DHL Express Italy, the world leader in express and logistics services, part of the DHL Group, for the third consecutive year awarded Europe's No. 1 Great Place to Work, is looking for a Key Account Manager to join the Sales & Marketing Department.

If you think you meet these requirements, you are the person we are looking for!

Essential requirements to apply:

• 5+ years KAM Sales background
• Fluent English both verbal and written (level : Higher Intermediate)

Additional requirements: your differential plus

• Microsoft Office skills (level: intermediate in Power Point and Excel)
• Search for opportunities according to the customer's perspective and influence their decisions, proposing solutions and strategies.
• Building and managing relationships and partnerships, demonstrating commitment and care to the customer
• Excellent communication skills
• Commercial acumen
• Analytical skills
• Excellent planning and organization skills
• Ability to achieve and exceed goals
• Teamwork
• Strong motivation, dynamism and entrepreneurial spirit
• Analysis and problem solving
• Flexibility and adaptability

MAIN TASKS

• Formulate a sales plan that incorporates initiatives to identify and acquire new business prospects and maximize growth within your existing customer base.
• Ensure the achievement of sales targets for assigned and newly acquired customers in accordance with commercial strategies and policies.
• Manage and develop a portfolio of potential and existing customers through building a strong relationship with customers to ensure their needs are recognized and met, guiding them towards the best solutions.
• Act as the primary point of contact for customers, working closely with DHL's relevant departments to ensure their inquiries are handled appropriately.
• Develop knowledge of DHL's products/services and business activities in order to provide the best possible solutions to customers, taking a consultative approach.
• Manage the customer visit process, trade agreements to ensure that customer information is accurately maintained in the customer platform.
• Analyze and monitor customer data to measure customer performance.
• Collaborate both internally and within the customer's company to ensure that the guidelines established by DHL Express are followed and that the promises made to the customer are always kept.

NEXT STEPS?

• Apply now, upload your CV online and complete the profile and pre-screening questions.
• If your CV has been shortlisted, you will receive an invitation to conduct a video interview. You will then receive further details.

MORE INFORMATION

• Workplace: To be determined based on the candidate's work location ( Area Lombardia – Veneto)
• Working time: Full Time
• Report to: Area Sales Manager Key Account
• Contract Type: permanent contract
• Salary package: commensurate with level of experience

CONNECTING PEOPLE. IMPROVING LIVES.