Senior Manager, Account Development

Job description

Senior Manager, Account Development

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the Job

The Senior Manager, Account Development role is responsible for providing strategic account-specific support to our Multi-Brand Retail (MBR) partners. Specifically, this role will help lead key wholesale accounts, and play a critical role in strategically building and managing our image and business within our Retailer partner network.

This person will develop and lead execution of short and long-term strategic plans for specified Retailer accounts and act as the primary interface with corporate account partners (buyers, digital merchants, visual leads). The position includes responsibilities for the CHANEL Fragrance & Beaute MBR omni-channel business, inclusive of oversight and negotiation of e-commerce and digital marketing. This role will identify and negotiate opportunities with retailers to augment CHANEL’s market-share, retailer rank, and drive our client loyalty KPIs.

What impact you can create at CHANEL:

The Senior Manager, Account Development must apply a wide range of knowledge, skills and abilities to develop and implement strategic initiatives. The role must consider Client experience, corporate marketing initiatives, commercial negotiations, and strategic roadmaps to drive the performance of CHANEL on and offline.

The ideal candidate has a deep understanding of cosmetics and/or fashion, luxury retail, and has a solid understanding of corporate retailer environments. The individual must have effective negotiation skills and an ability to influence both external and internal parties while championing recommendations that supports overall Brand objectives. This role regularly interfaces with cross-functional corporate departments and will be the stakeholder liaising with our Retailer partners and articulating/executing CHANEL and collective priorities.

What you will bring to the team:

·  Partner with leadership in evaluating opportunities and how to evolve the business including new ways of working and leading large, cross-functional project teams
·  Partner with client intelligence to create targeted programs with the retailers
·  Aid in the optimization and conversion of future businesses – able to articulate the operational and financial differences between business models
·  Develop a seasonal, customized omni-channel marketing account strategy, inclusive of: advertising, visual presence and e-retail initiatives
·  Be the “expert” and key internal point person of contact for the account (strong understanding of account nuances, requirements, limitations, programs, etc.)
·  Independently manage the day-to-day communication and relationship with the account
·  Create presentations for both external (Retailer Executive & Merchant teams) and internal (senior leadership) teams
·  Champion recommendations that ensure internal media and external brand activities are aligned to support overall brand objectives
·  Act as the strategic lead for ‘Market’ touch points, owning the retailer presentation and follow-up
·  Establish strong relationships with the field teams and lead respective account cohorts 
·  Act as key point person to facilitate alignment between internal cross-functional teams, including but not limited to: Marketing, Planning, Retail Store Environment
·  Contribute to strategy development across our MBR distribution with a strong sense of ownership of accounts and ability to see the big picture in driving image and profitability
·  Represent the CHANEL brand and have a deep knowledge/understanding of its values and drivers

Position Logistics:

·  Bachelor's degree required
·  Previous experience in marketing, business development, merchant/buying role, digital marketing, or analytics & reporting
·  Prior direct account management and negotiations experience
·  Prior experience with data analysis, and high comfort level with senior-management level presentations both internally and externally
·  Advanced proficiency in Microsoft Office programs (Microsoft Word, Excel, Powerpoint)
·  Superior written and oral communication skills, including presentation skills
·  Strong analytical skills including retail math and proficiency with financial statements and modeling
·  Independent thinker; ability to identify and present opportunities
·  Ability to travel for market weeks, as well as account headquarter and store visits
·  Digital Expertise a plus: site merchandising and understanding of digital tactics (direct load, affiliate, SEM, SEO, retargeting, display) and familiar with paid social KPI’s (CTR/CPM, Impressions, Reach, Engagement, LPR, CPC)
·  Hybrid: Role requires a minimum of three days in-person office presence at the designated location/office.

Compensation:  

·  The anticipated base salary range for this position is 120,000 through 130,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks. 

Benefits and Perks:  

·  Wellbeing resources include dedicated paid time off for wellbeing (Please select appropriate time off for your role: 2-week August Office Closure OR Wellbeing Days in Retail) and a Wellbeing fund  
·  Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) 
·  Generous paid time off policies to include vacation, holiday, sick and volunteer days  
·  401K and other incentives  
·  Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program 
·  Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking 

Additional Information:  

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in: 

Diversity and Inclusion:  

·  At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.  
·  We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support. 

Chanel Community:  

·  CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities. 
·  Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations. 

Sustainability:  

·  CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. 
·  Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives. 

Arts and Culture:  

·  We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center. 

Fondation Chanel : 

·  Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.     
·  For more information, please navigate to the Fondation Chanel website here    

Career and Leadership Development:   

·  We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. 

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.