User Researcher (Government)

Job description

Position Description:

If you're a User Researcher who thrives in a collaborative environment and cares about creating user-centred digital services, we want to hear from you. Become part of our growing team of designers and researchers working with a range of UK government clients on projects that have real-world impact.
CGI was recognised in the Sunday Times Best Places to Work list 2024 and has been named one of the World’s Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member, not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
We are happy to discuss remote or hybrid working and welcome applications from across the UK. You may need to travel occasionally within the UK as needed. All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum.

Your future duties and responsibilities:

As a User Researcher at CGI, you'll play a critical role in uncovering deep insights about users' needs, behaviours, and experiences. Your findings will inform and shape crucial public services. You'll work closely with designers and others to ensure services are designed with the user at the heart of the process.
In this role, you will be responsible for understanding users' needs and behaviours, analysing evidence, and translating findings into actionable insights. Your work will ensure that research activities include diverse user groups to make services accessible and inclusive.
Key duties include:
• Conducting qualitative and quantitative research to understand users’ needs, behaviours and motivations
• Using a range of user research methods including interviews, surveys, usability testing and ethnographic studies
• Analysing research data to generate insights and identify patterns
• Conducting research ethically, ensuring privacy and consent
• Conducting research which complies with relevant policies and standards
• Working with multidisciplinary teams to integrate user insights into design and development
• Advocating for user needs and influencing stakeholders to prioritise them
• Applying the GOV.UK service manual, service standards, design principles and WCAG 2.2 standards
• Articulating user needs and frustrations using appropriate written, visual and verbal methods

Required qualifications to be successful in this role:

• Practical experience designing and implementing user research in a government context, according to government standards
• Good communication skills
• Proactive and happy to work as part of a team and independently
• Good influencing skills and the ability to advocate for users
• Collaborative and comfortable working in the open and receiving critique

Skills:

·  Client Management
·  Qualitative user research
·  Quantitative user research
·  Workshop Facilitation
·  Innovation Facilitation
·  Requirements Analysis

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.