Service Desk Technician- Tier 2

Job description

Job Description

Service Desk Technician- Tier 2

Position Description
Tier 2 Technician

The Service Desk Tier 2 technician is a skilled desktop support analyst that is the second layer of technical support and will go desk side as part of the incident and request fulfillment processes. Specific duties include:

• Troubleshoots desktop, application, and network issues for user community at desk side

• Creates solutions for Service Desk Knowledge Base as a way to increase efficiencies

• Supports remote users by traveling onsite if required to provide technical support
• Provides desk side support during program operations
Essential Skills:
Desktop/laptop OS support for Windows 7 & 10.

Desktop/laptop hardware configuration and repair.

Printer/Copier hardware configuration and repair.

Basic network connectivity and troubleshooting

Good communication & customer service skillsNon Essential Skills:
A+ Certification, Microsoft Desktop Support Professional or similar
Hardware/Software Packages:
esktop, laptop and tablet PC support.

MS Windows 7 Professional/Enterprise

MS Office 2013 Professional

Adobe Acrobat 9 and later

Nuance Communications Paperport

MS Internet Explorer and Google Chrome Browsers Your future duties and responsibilities
Required qualifications to be successful in this role
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Skills

·  Help Desk/IT Services
·  Network Administration
·  Windows

Reference

526326