L1/L2 Application Developer & Support Engineer (For Pooling)

Job description

Position Description:

We are seeking a skilled Application Developer & Support Engineer to support, maintain, and
enhance enterprise applications, including learning and supporting CGI’s proprietary IP system CACS X. The role requires strong technical troubleshooting and development skills, with a focus on
production support and continuous improvement. Training on CACS X will be provided, and the
successful candidate is expected to quickly build functional and technical proficiency to support
business and operational needs.

Your future duties and responsibilities:

Development Responsibilities
• Design, develop, and enhance application components based on business and technical
requirements
• Write clean, efficient, and maintainable code following best practices
• Support application enhancements, bug fixes, and performance improvements
• Collaborate with cross-functional teams including business analysts, architects, and
infrastructure teams

Support Responsibilities
• Provide L1/L2 application support for production and non-production environments
• Diagnose and resolve application, system, and performance issues
• Perform root cause analysis and implement permanent fixes
• Support deployments, releases, and environment maintenance activities
• Ensure system stability, availability, and compliance with operational standards

Required qualifications to be successful in this role:

High Priority (Must-Have)
• Strong Linux experience (command line, system administration, troubleshooting)
• Proficiency in scripting (e.g., Shell, Bash, Python, or similar)
• Solid foundation in programming and application support
• Minimum 1-3 years of experience

Medium Priority (Required / Strong Advantage)
• Experience with Database Administration (DBA) concepts (SQL, performance tuning, backups,
recovery)
• Exposure to Cloud platforms (AWS, Azure, or GCP), including deployment and environment
management
• Minimum 1-3 years of experience

Low Priority / Nice to Have
• Knowledge of Apache Kafka (event streaming, messaging concepts)
• Experience or familiarity with Camunda (workflow or BPM solutions)

Other Skills & Competencies
• Strong analytical and problem-solving skills
• Ability to work under pressure in a support environment
• Good communication skills for technical and non-technical stakeholders
• Willingness to work in shifts or on-call support (if required)
• Experience working in Agile or ITIL-based environments is a plus

Work Setup and Schedule
• Must be amenable to working onsite 3 days a week in McKinley, Taguig
• Hybrid work setup
• Shifting schedule

Skills:

·  Application Development

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.