Service Delivery Manager

Job description

Position Description:

Service Delivery Manager Role
Overseeing the delivery of IT services to clients and ensuring that they meet the required standards and expectations. (On-Prem, Cloud and Network)
• Managing and coordinating a team of IT infra support teams to ensure efficient service delivery.
• Developing and implementing service improvement plans to enhance the quality and efficiency of service delivery.
• Building and maintaining positive relationships with clients to understand their needs and address any concerns or issues.
• Monitoring service performance and identifying areas for improvement.
• Managing service level agreements (SLAs) and ensuring that they are met.
• Collaborating with other teams and departments to ensure smooth service delivery.
• Resolving any escalated issues or complaints from clients.
• Monitoring and Tracking the Incidents, Changes and Problems/Risks
• Leading and Managing Governance.
• Strong leadership and management skills to effectively lead and motivate a team.
• Excellent communication and interpersonal skills to build and maintain relationships with clients and stakeholders.
• Knowledge of IT service management frameworks and best practices, such as ITIL.
• Problem-solving and decision-making skills to address issues and make strategic decisions.
• Organizational and time management skills to prioritize tasks and meet deadlines.
• Technical knowledge and understanding of IT systems and infrastructure.
• Analytical and critical thinking skills to analyze data and identify areas for improvement.
• Customer-focused mindset to ensure client satisfaction.

Skills:

·  Analytical Thinking
·  Delivery Management
·  English
·  IT Service Management
·  Network

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.