Senior Executive - Ops

Job description

Position Description:

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Senior Operations Executive

Position: Lead Analyst/Associate Consultant

Experience: 10+ yrs

Category: IT Infrastructure

Main location: Bangalore

Position ID: J0825-0107

Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:
We are looking for a detail-oriented and proactive individual to join our Operations team. The role involves supporting day-to-day business processes to ensure smooth and efficient operations across various departments. You will collaborate with internal teams and external stakeholders to execute operational plans, track performance, resolve issues, and drive continuous improvement.

Key Responsibilities
Monitor and manage daily operational activities to ensure seamless execution.
Coordinate with cross-functional teams (Sales, Finance, Logistics, HR, etc.) to support internal processes.
Maintain and update operational data, reports, and dashboards for performance tracking.
Identify and escalate process bottlenecks or inefficiencies and suggest improvements.
Assist in planning, execution, and monitoring of projects or initiatives.
Ensure compliance with company policies, industry regulations, and quality standards.
Respond to operational queries and provide support to team members and clients as needed

Requirements
10 years of experience in an operations, administrative, or coordination role (freshers with strong internship experience may also apply).
Strong analytical and organizational skills.
Proficiency in Microsoft Excel, Google Sheets, and basic reporting tools.
Excellent communication and interpersonal skills.
Ability to multitask and meet deadlines in a fast-paced environment.

Behavioral Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan, prioritize and complete your own work, whilst remaining a team player
Willingness to engage with and work in other technologies

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team, one of the largest IT and business consulting services firms in the world

Skills:

·  Customer Experience Management
·  Delivery Support
·  Operations Management
·  English
·  Financial Analysis

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.