Operations Support Manager

Job description

Position Description:

We are looking for a high-impact Senior Consultant, Operations Management to join our Chicago Business Unit Operations team and support the success of a growing, flagship Business Unit spanning Illinois, Indiana, Wisconsin, Michigan, Kentucky, and western Ohio.

This is not a traditional operations role. This is a launchpad. It is an opportunity for someone who is hungry to learn, eager to prove themselves, and determined to grow into an operations leader within CGI. Reporting directly to the Business Unit Operations Leader, you will be embedded at the center of how the business runs, supporting leadership, driving execution, and delivering visible, measurable contributions to the performance of the Business Unit across a multi-state region.

You will operate at both the Business Unit and Metro level, gaining broad exposure to all aspects of the business while helping establish the operational foundation of a new and rapidly expanding Business Unit. The experience and relationships you build in this role will directly position you for future operations leadership opportunities within CGI. If you are someone who does not settle, who sees every assignment as a chance to show what you are capable of, and who wants to grow into a leader, this role was built for you.

We are seeking candidates local to Chicago, Illinois who are willing to work on-site hybrid.

Your future duties and responsibilities:

Operational Excellence & Governance
• Support operational governance across the Business Unit to ensure alignment, consistency, and efficiency
• Assist in establishing and continuously improving operational processes, policies, and tracking mechanisms
• Monitor compliance across key operational expectations and flag issues proactively
• Coordinate executive-level meeting governance including cadence, agendas, materials, and follow-ups

Business Planning & Strategic Programs
• Actively contribute to key planning cycles including but not limited to Local Operations, Global Operations, Business Planning, and other corporate programs
• Develop high-quality executive reporting, dashboards, and presentations aligned with corporate standards
• Translate data into clear insights that support decision-making and business priorities
• Help maintain strong planning rhythms and visibility into business unit performance in close partnership with leadership

Project & Program Support
• Support and, where appropriate, lead cross-functional projects and strategic initiatives from initiation through execution
• Assist in developing and implementing change management approaches to ensure successful adoption and minimal disruption
• Help ensure alignment of initiatives with broader business goals and strategic priorities

Operational Efficiency & Continuous Improvement
• Identify opportunities to streamline processes, improve reporting accuracy, and reduce friction in day-to-day execution
• Build and maintain tools, templates, and playbooks that support operational consistency and scalability
• Drive accountability through structured tracking, follow-ups, and proactive issue resolution

Collaboration & Stakeholder Engagement
• Serve as a connector across business functions, supporting alignment and clarity across stakeholders
• Build trusted working relationships with business unit leadership, corporate teams, and cross-functional partners
• Respond to ad hoc strategic requests and provide timely, well-organized insights to senior leaders

Required qualifications to be successful in this role:

• 3 - 6 years of experience in operations, business management, or cross-functional project/program coordination
• Demonstrated ability to manage multiple priorities simultaneously in a fast-paced, matrixed environment
• Advanced proficiency in Microsoft Office tools (Excel, PowerPoint, Outlook, SharePoint)
• Hands-on experience supporting business planning, operational reporting, or governance activities
• Strong written and verbal communication skills, with the ability to prepare executive-ready materials
• Experience or strong interest in leveraging AI and automation tools to enhance business processes, reporting, and decision-making

Preferred Qualifications
• Experience with reporting or business intelligence tools is a plus

Key Attributes for Success
• Ownership mindset with a strong bias toward execution and follow-through
• Highly organized and detail-oriented, with a consistent commitment to accuracy and quality
• Strong analytical thinker who can turn data into clear, actionable insights
• Proactive problem solver who asks the right questions and digs into the details
• Comfortable managing parallel workstreams and shifting priorities
• Collaborative by nature, able to build trust and influence across all levels without formal authority
• Ambitious and growth-oriented, with a genuine desire to develop into an operations leader within CGI
• Sees every task, no matter the size, as an opportunity to add value and demonstrate capability
• Hungry, self-motivated, and not afraid to raise the bar for themselves and those around them

Other Information:   
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $78,400.00 - $173,500.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:  
  . Competitive compensation including profit participation program 
  . Comprehensive medical, dental, and vision benefits
  . Basic life and accidental death & dismemberment insurance
  . Matching contributions through 401(k) plan, and CGI share purchase plan
  . Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
  . 10 paid holidays per year 
  . At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
  . Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws 
  . Bereavement leave, ranging from 1 to 7 days per year based on relationship. 
  . Paid jury duty leave, up to time summoned
  . Learning opportunities and tuition assistance
  . Wellness and Well-being programs

For more detailed information about our benefits offerings visit Benefits | CGI Careers 

Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.

CGI anticipates accepting resumes through June 30, 2026.

Skills:

·  Business Process Management
·  Change Management
·  Operations Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.