Lead L2 Production Support

Job description

Position Description:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: L2 Production Support Lead
Position: SSE/LA
Experience: 6 -10 Years
Category: Software Development/ Engineering
Shift: Timing/rotation etc. details
Main location: India, Karnataka, Bangalore
Position ID: J1025-1843
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description: The role will mainly focus on the functional & technical support of in-scope applications, monitoring, troubleshooting, resolving and communicating the production events to end users and stakeholders.
The event can be of various types and nature, ranging from simple application error or infrastructure issues related to Database or server crash.
Provide technical support by ensuring the smooth execution of batches, delivering the production change; manage incidents and problems within the in-scope applications. The Production Support Analyst is expected to work with global teams.

Your future duties and responsibilities:

*Prior experience of Production Support preferably in banking domain
*Excellent knowledge of SQL queries (Sybase T-SQL, Oracle PL/SQL), ability to write complex and advanced joins
*Good experience on systems like Windows, UNIX and Linux
*Working knowledge or familiarity with tools like Geneos, ServiceNow, Jira, Autosys
*Knowledge of schedulers (Autosys, Control M)

Required qualifications to be successful in this role:

*Ability to provide step-by-step functional and technical help, both written and verbal
*Enthusiastic to work in challenging environment
*Highly effective team player with collaborate and can-do attitude
*Develop team skills, leverage networks, embrace changes
*This is Follow-The-Sun (FTS) model, and hence team needs to be flexible with weekday shift
*Flexible in working on public holiday, weekends to support application releases and Infra production changes
Good to Have
*Understanding of full trade lifecycle, front-to-back Transversal Trade processing workflows
*Knowledge of financial products like Interest rates, Bonds, FX, Treasury
*Working knowledge of processes like change, incident, request and problem management
*Technical Application Support experience in Investment Banking (preferably supporting *Fixed Income products such as IRD/CRD derivatives, securities lending/Mortgages) business
*having Investment banking / financial background is a plus
*ITIL – knowledge and processes implemented

Skills:

·  Linux
·  SQL
·  Windows

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.