IT Technical support Technician ( Helpdesk )

Job description

Position Description:

Are you ready to embark on a journey that combines your passion for finance and technology? Join us as a IT Technical Support Technician (Helpdesk) within CGI and become a vital part of our dynamic team, where innovation meets a welcoming environment.

Diversity brings a variety of ideas, perspectives and experiences to the workplace and creates a positive environment where everyone has the opportunity to thrive.
We are committed to enhancing and increasing diversity, equity and inclusion in academia and the technology workforce. We collaborate closely with clients and our professionals to empower people with disabilities and provide equal opportunities for all.

Your future duties and responsibilities:

• Provide In person / Face to face, IT support in a large-scale end-user environment.
• Remote Support & In person/On desk/field support.
• Work by procedures and tickets.
• Warehouse, stocks control, logistics & Back-office tasks.

Required qualifications to be successful in this role:

Technical skills:

• Very Strong soft skills with strong focus in customer service, excellent communication skills and good overall presentation (Mandatory).
• Proven experience as a help desk technician or other customer support role not necessarily in Information technology. (Mandatory).
• Strong analytical, problem-solving skills & troubleshooting skills.
• Tech savvy with working knowledge of office and corporate products, technology adept and consumer.
• Comfortable (not an expert) with Microsoft technology and products (Excel, windows, Outlook) .
• Good understanding of collaborative tools and its importance in the current digital working era.
• Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment.
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues and beyond.
• Good English speaker (maintain and elaborate a conversation).
• Hardware and Software - Expert
• Networking and security - Practice
• Problem solving and critical thinking - Expert
• Microsoft tech savvy - Expert
• Main Technologies : MS Windows, M365, Printers, Audiovisual equipment(cisco), iphone & Mac, Smartpass, Active Directory, Network protocols - Expert
• English - Expert

Soft skills:

• Communication
• Customer oriented
• Conscientiousness
• Teamwork
• Multitasking Ability

Skills:

·  Active Directory
·  Analytical Thinking
·  English
·  Incident Management
·  System Administration

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.