EUC Field Ops Engineer

Job description

Position Description:

Are you a tech-savvy problem solver with a passion for providing top-notch technical support? We're seeking a dedicated EUC Field Ops Engineer to join our dynamic team and deliver exceptional on-site assistance through our innovative tech bar service at various client sites around the Great London area.

CGI has been recognized in the Sunday Times Best Places to Work List 2024 and named one of the 'World’s Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching), which makes you a partner, not just an employee. We are committed to fostering an inclusive environment and building a diverse community of tech talent. We encourage everyone to pursue a career in our sector, including those from the Armed Forces, and we are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. When you join us, you'll be part of a friendly, open community of experts. We will provide you with the training and support needed to take your career to new heights.

Your future duties and responsibilities:

You will be the face of our tech bar service, traveling to diverse client sites to provide hands-on technical assistance for hardware, software, and connectivity issues. As a troubleshooting expert, You will diagnose and resolve a wide range of end-user problems, from device configuration and software glitches to network hiccups, ensuring minimal disruption to productivity. You will help users with device setup, configuration, and software installations, ensuring devices adhere to security and compliance standards. You will empower end-users with essential training on device usage, software features, data security best practices, and more.

Key Tasks:
• Deliver exceptional customer service, putting a friendly face to technical support and fostering positive interactions with end-users.
• Continuously improve our tech bar service by sharing insights, proposing innovative solutions, and enhancing the end-user experience.
• Contribute to our knowledge base by creating and updating user-friendly guides and troubleshooting resources.

Required qualifications to be successful in this role:

• Proven experience in technical support, IT helpdesk, or a related field.
• Strong proficiency in troubleshooting hardware, software, operating systems, and network connectivity.
• Excellent customer service and communication skills.
• Ability to adapt and excel in diverse client environments.
• Familiarity with data security and privacy best practices.
• A proactive attitude, strong problem-solving abilities, and a passion for staying up-to-date with technology trends.

Skills:

·  Active Directory
·  Client Management
·  Windows

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.