Sales and Retention Representative

Job description

Position Description:

The Customer Service Representative (Retention and Sales) is responsible for engaging with customers to resolve inquiries, retain existing accounts, and promote additional products or services. This role requires excellent communication skills and a strong focus on meeting sales and customer satisfaction targets.

Your future duties and responsibilities:

• Promote contract renewals and drive customer retention aligned with overall business objectives.
• Conduct consultative, value-driven sales and account management calls to identify and meet customer needs.
• Act as a primary point of contact for both customers and internal sales teams on a daily basis.
• Resolve billing issues and account-related inquiries promptly and professionally.
• Provide Day 2 (post-sale) support to ensure a smooth and positive customer experience.
• Accurately document all customer interactions and maintain updated records in CRM systems.
• Collaborate with internal support teams to manage escalations, reporting, and continuous process improvements.
• Schedule and manage follow-up communications to support deal closures and ongoing relationship management.

Required qualifications to be successful in this role:

• Strong verbal and written English communication skills, with the ability to clearly explain complex topics.
• At least 6 months of BPO experience handling sales and retention accounts (Telco account experience is a strong plus).
• Willing to work the graveyard shift, including Philippine holidays.
• Flexible, adaptable, and proactive with a customer-centric mindset.
• Comfortable holding unscripted conversations and recommending relevant value-added services.
• Strong interpersonal skills to build rapport and foster customer trust.
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• Skilled in problem-solving and proficient in using billing and order support tools.
• Proficient in Microsoft Office and other customer support systems or CRMs.
• Willing to work in McKinley Hill, Taguig.

Skills:

·  Retail Sales Process
·  Sales Support

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.