Lead Operations Engineer

Job description

Position Description:

At CGI, we’re redefining what operational excellence means in large-scale, mission-critical environments. As a Lead Operations Engineer, you’ll take ownership of the performance and stability of complex legacy systems that underpin vital client services. You’ll lead incident response, embed operational standards, and guide the transition toward modern, resilient service delivery. This is a hands-on leadership role where you’ll collaborate across teams, introduce smarter ways of working, and ensure our clients’ most important systems remain secure and available. You’ll be part of a culture where your expertise drives tangible outcomes, your ideas shape transformation, and your ownership makes a lasting impact.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to either hold UK Security Clearance or be eligible to go through this clearance. This is a mainly remote position with occasional travel to client sites, as required.

Your future duties and responsibilities:

In this role, you will lead day-to-day operational support across complex legacy environments, ensuring high availability, resilience, and compliance with enterprise service standards. You’ll oversee incident and change management processes, coordinate resolution activities, and maintain operational readiness across infrastructure, scheduling, and integration platforms.

Working closely with infrastructure, development and architecture teams, you’ll embed operational best practices, define and maintain documentation, and drive improvements in monitoring and automation. You’ll play a central role in stabilising services during modernisation, ensuring that knowledge is effectively transferred into business-as-usual operations and that teams are equipped to deliver ongoing excellence.

Key responsibilities:

- Lead and Own: Oversee daily operational performance, incident response and service continuity across legacy systems
- Coordinate and Resolve: Act as the escalation point for critical incidents, driving rapid diagnosis and recovery
- Develop and Maintain: Define and document operational procedures, runbooks and recovery plans
- Collaborate and Modernise: Work with cross-functional teams to support upgrades, migrations and modernisation initiatives
- Mentor and Empower: Support and guide operations engineers, fostering capability growth and effective knowledge transfer
- Optimise and Automate: Manage batch scheduling, monitoring, and automation tools (e.g., Tivoli Scheduler) to improve reliability and efficiency.
- Analyse and Improve: Lead root cause analysis and service improvement activities to prevent recurrence and enhance resilience

Required qualifications to be successful in this role:

You should have extensive experience managing or supporting enterprise-scale systems, with a strong understanding of service operations, ITIL processes and incident management in complex technical environments. The ideal candidate will combine hands-on operational leadership with a strategic mindset and a passion for driving service excellence.

Essential qualifications:

- Proven experience leading operational support for enterprise-scale environments
- Strong background in incident, problem and change management (ITIL-aligned)
- Demonstrated ability to manage high-pressure incidents and coordinate cross-team recovery
- Familiarity with legacy infrastructure, scheduling and automation tools (e.g. Tivoli)
- Experience with system migrations, re-platforming or modernisation programmes
- Strong communication and documentation skills for process definition and knowledge transfer
- Analytical, structured and resilient approach to problem solving
- Experience operating in multi-vendor or multi-team environments

Skills:

·  Analytical Thinking
·  Detail-oriented
·  Incident Management
·  Leadership

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.