CIC - SSE/ SAM Specialist /L2

Job description

Position Description:

Job Title: SAM Specialist 
Location: Chennai/Bengaluru/Pune
Experience Level: 3 to 5 years
Job Type: Full-Time
Experience Level: Mid-level 
Role Summary:
We are seeking an experienced Software Asset Management professional with a strong background in SAM Process and Concepts including hands-on experience with ServiceNow SAM Pro Implementation. This role will be responsible for ensuring effective lifecycle management of Software assets, license compliance, optimization of software spend and process excellence.
Key Responsibilities:
Software Asset Management (SAM):

. Manage software discovery, normalization, and reconcile.
. Process incoming license requests by Validating user eligibility, approval workflows, and available license pool.
. Manage license removal and ensure application is removed from user/device.
. Track software usage, entitlements, and compliance across the organization.
. Prepare periodic BAU reports.
. Conduct license compliance audits for major vendors (Microsoft, Adobe, Autodesk, Oracle, IBM, etc.).
. Implement software harvesting, re-harvesting, and license optimization strategies.
. Identify opportunities to reduce software costs and improve license utilization.
. Supported end-to-end implementation of ServiceNow SAM Pro for key publishers like Microsoft, Adobe, and Autodesk.
. Assist in configuring software models, publisher packs, normalization rules, and entitlement mappings.
. Participates in loading and validating license entitlements, contracts, SKUs, and product-use rights.
. Helps to configure and test reconciliation rules to calculate compliance positions.
. Contributed to building dashboards and reports for usage, compliance, and optimization.
. Manage integration between ServiceNow and Intune for software discovery, installation, and usage data.

 
 
Required Skills and Experience:

. 3–5 years of experience in Software Asset Management SAM.
. Hands-on expertise in ServiceNow SAM
. Strong understanding of ITAM frameworks
. Proficient in Excel, reporting, and data analysis.
. Experience with license management of top vendors: Microsoft, Adobe, Oracle, etc.
. Familiarity with asset discovery tools (Intune, SCCM, JAMF, Flexera, etc.)
. Analytical thinking for identifying risks, cost-saving opportunities, and usage patterns.
. Good communication and documentation skills.

Certifications Preferred:

. ServiceNow SAM Specialist
. ITIL v4 Foundation

Soft Skills:

. Attention to detail and analytical thinking
. Proactive mindset to identify risks and savings
. Strong collaboration with IT, Finance, Procurement, and Security teams
. Process-oriented and documentation-driven approach
. Ability to analyse data and create actionable insights.

Skills:

·  ServiceNow
·  ServiceNow implementation
·  Change Management
·  Incident Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.