Member Service Associate (HR Helpdesk) [For Pooling]

Job description

Position Description:

Members Services Associate (HR Associate) responsibilities include to provides HR end to end support to members via support tickets or via call.

Your future duties and responsibilities:

• Function as the First point of contact for cases raised by the members and/or managers via call or HR Service Center.
• Answer phone calls received in English and/or assigned supported language.
• Appropriately categorize, prioritize, assign and escalate cases to the correct provider group.
• Assist, where possible, in resolving HR related queries from members/managers/non-members.
• Provide a positive image of CGI through his/her role.
• Deliver GHRMS services on the assigned agreed processes to CGI members around the world.
• Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management.
• Ensure that set objectives are met as defined on the agreed performance metrics.
• Gather relevant detailed information regarding the queries.
• Provide support on investigating service delivery issues.
• Ensure that appropriate measures are taken to preserve member data confidentiality, and integrity in accordance with security policies.
• Maintain adherence to all company policies and procedures.
• Assume ownership of personal development and inform GHRMS Management of perceived gaps.
• Attend, participate and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.

Required qualifications to be successful in this role:

• Preferably College level or vocational.
• Above average oral and written communication
• Excellent analytical and problem solving skills
• Willingness to work in shifts
• Meet minimum skills requirement, no previous experience required
• Experience with MS Office tools
• Relevant HR experience is an asset
• Experience/knowledge of PeopleSoft HR modules is an asset

Skills:

·  Analytical Thinking
·  Business Acumen
·  Communication (Oral/Written)
·  Detail-oriented
·  Performs Well Under Pressure
·  Time Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.