2nd Line IT Support Specialist 24/7

Job description

Position Description:

Shift Work 24/7 | Polish Language Required

We are looking for a 2nd Line IT Support Specialist to join our team responsible for supporting a large-scale IT system. The role is performed in a 24/7 shift system .
Evening and night shifts are carried out remotely . The position is hybrid : 2–3 days per week in our office in Warsaw, while other locations work fully remotely.

Your responsibilities will include:
• Handling, analyzing, and resolving 1st line tickets and escalating more complex incidents to 3rd line support.
• Documenting activities, creating procedures, and maintaining KMDB/KEDB.
• Verifying environments after deployments, monitoring tests, and participating in maintenance activities.
• Supporting CSIRE system users and cooperating with technical teams.
• Participating in system releases and working in a 24/7 shift model.

Ideally, you have:
• Ability to troubleshoot hardware and software issues.
• Experience in a production/operations environment.
• Willingness to work in a 24/7 shift system.
• Strong communication skills and ability to work independently.
• Knowledge of Windows and Linux (RHEL is a plus).
• Nice to have: Azure, SQL, monitoring tools, ticketing systems.
• Basic knowledge of systems, networks, and databases.
• Knowledge of ITIL.
• Ability to analyze logs and prioritize tasks.
• English proficiency sufficient to work with technical documentation.
• Very good command of Polish (C1 level).

What we offer:
• Remote work or office-based work in one of our locations: Warsaw, Wrocław, Toruń.
• Benefits fully funded by CGI (for permanent employment contracts):
• Private healthcare – comprehensive Medicover Maxima package including dental care.
• Medicover Sport card.
• Life, accident, and critical illness insurance.
• Employee Assistance Program , providing you and your family with free and anonymous access to specialists such as psychologists, therapists, and legal advisors.
• CGI Share Purchase Plan – if you decide to invest in company shares, CGI will match your contribution. You can manage your brokerage account freely and at no cost.
• Formal creative work program – up to 90% of your time can be reported as work eligible for increased tax-deductible costs.
• PPP (Profit Participation Plan) – an annual bonus dependent on Business Unit performance.
• Referral Program – earn over PLN 6,000 for each successfully hired referral.
• Be Consultant Program , offering skill development, project rotation, and even career path changes within the company.
• Mentoring Program , enabling you to develop your skills by learning from experienced colleagues — and to mentor others if you wish.
• Attractive training program – access to a wide range of trainings, from partner courses and professional certifications to learning platforms such as CGI Academia.

We look forward to speaking with you!

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.