Working student conversational AI (m/f/d) - Allianz - München

Job description

Job Start: asap
Job Type: Full Time / Temporary
Non-executive position
Internal Applicants preferred period: 28.07.2025 - 11.08.2025

About us

The world around us is changing rapidly and so is the insurance industry. Now’s the right time to make a bold move and shape the future of insurance – this is Allianz Direct! As a pan-European online insurer of the Allianz Group, launched in 2019, Allianz Direct is on its mission to become “digitally unbeatable” and the most efficient insurer on the market. Allianz Direct is truly changing the face of insurance, in customer experience, and in technology, processes, people and culture.
An international team of business experts and engineers who live and breathe an agile way of working, we are seeking to improve and change the way you do insurance.

Driven by a customer-oriented approach and love for data, Allianz Direct strives for delivering an exceptional experience with a personal touch.

So, what makes Allianz Direct so unique? We believe in the power of simplicity and convenience and by doing so we have managed to set new standards when it comes to online insurance.

Job purpose / role

You will be part of the Conversational AI (C.AI) team at Allianz Direct and you will support the transformation of our customer service through developing and maintaining our Voiceand ChatBot “Elisa”. With a clear focus on optimization potential, you drive the customer experience by advancing our evaluation methods and contributing to the ongoing improvement of our systems.

Key responsibilities

Alignment with multiple development teams working for multiple countries
Improve quality and strive for continuous innovation with regards to products and technology stack
Contribute to general improvements, such as optimizing NLU, flow structure and conversational experience.
Automate and improve monitoring and data analysis processes in databricks
Conduct data-driven analyses to identify areas for improvement in user interactions and system performance
Develop innovative evaluation and monitoring methods utilizing Machine Learning and LLMs
Opportunity for further development and collaboration with great colleagues

Requirements

You are an enrolled student in the field of computational linguistics, computer science or similar
You have first development skills and work experience, knowledge in natural language processing concepts like Natural
Language Understanding, TTS, semantic models, underlying mechanisms of language models etc. would be desireable
You have solid python and data analysis skills.
You are familiar with agile IT project methodologies (Scrum) preferably in an international context
You preferably already gained some experience in the area of Conversational AI
You have advanced English skills (German, Spanish, Italian, Dutch, French is desirable)
You bring enthusiasm to explore and research new methods to improve our conversational AI systems

Offers “Allianz”

Job description