Credit Consultant

Job description

CREDIT CONSULTANT (6-MONTH SECONDMENT) – CUSTOMER & OPERATIONS – AUSTRALIA WIDE

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

• Receipt accurately on a daily basis in accordance with FSRA and company guidelines.
• Ensure receipts are inputted accurately by carefully checking and following current procedures and that all dishonoured cheques from Intermediaries are actioned on the same day of notification by Finance.
• Maintain and comply with Group Credit Procedures and document safekeeping.
• Ensure the highest level of customer service support is provided in order to contribute to AAL profitability, according to targets set for service levels, policies outside credit terms, timeliness and cost.
• Manage customer refunds in a timely manner in line with agreed service level and ICA agreements.
• Perform both written and verbal account follow up with Allianz partners, to mitigate / minimise late payments of premium which exceeds Credit Terms.

About you

• Experience in a credit control role with experience in telephone collections for a complex, matrixed general insurance or other customer service oriented organization (desirable).
• Able to work collaboratively in a team environment.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Ability to recognise, avert, manage and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
• Ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions taken.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
• Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome for AAL.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.