Return To Work Specialist

Job description

RETURN TO WORK SPECIALIST – PERSONAL INJURY – MELBOURNE

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

About the role

The primary purpose of this role is to improve the return to work ((RTW) outcomes of high-risk workers compensation cases through the provision of communication, influencing, and management of the key stakeholders along with the implementation of effective and efficient case management goals and strategies.

• Ensure a continuing positive service experience of the injured workers, set expectations with the injured worker through courteous and informative dialogue, foster positive relationships with the injured workers, and influence RTW motivation through the provision of strategic and regular communication
• Set expectations and contribute to the employers understanding and participation in the RTW process through regular and strategic communication. Forge strong relationships with the employers through the provision of superior service contributing to the business customer retention targets. Maintain positive relationships with the case managers and providing them with regular updates as to the progress of the claims
• Improve the Recovery and RTW outcomes ultimately leading to positive performance in RTW measures through the achievement of early and sustained RTW outcomes
• Contribute to the maximising of income available pursuant to the results of the injured worker survey as conducted by WorkSafe
• Manage claims in accordance with WorkSafe Recovery and RTW program processes ensuring a maximum performance return to the business.

About you

• Experience working within a workers compensation environment
• Ability to work effectively within a team environment
• Familiarity with MS Office Products, Novus & Acction
• Strong work ethic and time management skills
• Attention to detail
• Excellent customer service skills and the ability to handle difficult conversations.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers