Investigations Coordinator

Job description

INVESTIGATIONS COORDINATOR (6-12 MONTH SECONDMENT) – CUSTOMER & OPERATIONS – AUSTRALIA WIDE

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Assist in the application of industry-leading investigation practices to minimise AAL exposure to fraudulent claims.
• Meet expectations of service level agreements as per National Investigations Unit (NIU) guidelines and business plan key performance indicators and service level agreements (SLA) and associated productivity targets.
• Provide professional service and advice delivered as per NIU guidelines, SLAs and business plans.
• Ensure efficiencies of scale are used when determining the need for External and Expert investigations and reviewing of invoices to ensure adherence to instructions and NIU guidelines.
• Ensure adherence to all relevant legislation and investigation guidelines.
• Assist in maintaining processes and systems to comply with guidelines and achieving national consistency.

About You

• Capable of resolving complex claims management processes and procedures across a variety of general insurance product lines gained in a complex, matrixed general insurance organisation.
• 3 years plus experience in both Motor OR Property Claims, with experience in managing external suppliers, and General Insurance Investigations experience (desirabe).
• Understanding of and exposure to insurance investigation processes.
• Knowledge of legal issues including the justice system and basic liability.
• Able to work collaboratively in a team environment.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
• Excellent verbal and written communication skills.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support 

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers