Medical Provider Management network officer - Allianz - Cairo

Job description

What you do :

Key Responsibilities

Management of MPM MedNetwork mailbox for, addressing emails/requests from internal and external stakeholders;
Support with management of the MPM Governance mailbox, addressing emails/requests mainly from internal MPM stakeholders;
Responding to requests / emails from external and internal stakeholders through email within the agreed SLA in a professional, courteous manner, ensuring requests/emails are forwarded to the appropriate MPM stakeholders;
Liaising with department staff and managers;
Updating MPM contract templates;
Collaborating in ad hoc projects;
Manage support requests from the business, producing reports and information to assist the Governance team with its tasks;
Provide support to the department on other activities when required;
Perform quality check when needed;
Other activities as directed by the Head of Central Provider Management & Governance or Head of Global Medical Provider Management from time to time.

What you bring :

Experience & qualifications required
- 1-2 years’ experience in a similar role
- Educated to degree level or appropriate professional qualification

Technical competencies
- Excellent verbal and written communications skills
- Able to use a range of standard (Microsoft 365 applications) and non-standard IT applications to support and enhance the work;
- Oral & written fluency in English; other languages an advantage
- Ability to work under pressure and autonomously

Behavioral competencies
- Solution and delivery focussed
- Demonstrated ability to prioritise and follow up
- Self-motivated and proactive
- Outstanding organisational and time management skills
- Flexible and efficient. Ability to multitask and prioritise daily workload
- Autonomous
- Collaborative
- Results driven and solution oriented
- Ability to problem solve
- Honesty & integrity
- Discretion and confidentiality