Manager - AAGI P&C Telesales Sales Management

Job description

Leads and manages Telesales Call Center Team in performing the direct calls with the new and existing customers by using the standard sales scripts, providing the necessary information regarding to products and services, to promote and sell company’s products and services.  Tracks and monitors sales performance of Telesales Call Center, defines the problems/ issues, and drives for the improvement of sales performance in order to increase Telesales performance, reduce the complaints from QC/ customers/ OIC, and increase customer satisfaction.

1) Telesales Call Center Management
- Continually review and update sales scripts for assigned telesales team to ensure the quality and completeness of product and services information, and customers’ interests and benefits
- Lead and manage assigned telesales team in performing the direct calls with the new and existing customers by using the standard sales scripts, providing the necessary information regarding to products and services, to promote and sell company’s products and services                                                                                                                                                                                                                                                                                          - Review the daily sales summary reports and other reports regarding to Telesales performance
- Provide advice, coaching and supports to Telesales in order to prevent and eliminate the complaints from QC, customers and OIC
- Track and monitor the actual sales performance against sales targets, define the areas of improvement, and provide the recommendations
- Partner with the relevant parties and drive for the improvement of sales performance
- Co-ordinate with other units to ensure smooth daily operations
- Closely track and monitor performance of each sales programs. Recommend strategy as necessary to increase productivity to achieve sales target without sacrificing service standard

Qualifications;

• 3-5 years of experience in Call Centre Sales Management, Quality Control and Assessment, Quality Improvement, Telesales, or Sales/ Distribution, or other related fields in insurance or banking business

Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.