Internal Customer Engagement Manager

Job description

About the Job  

 

As a Key Account Manager/ Client Engagement Management at Allianz Technology Spain Hub you will be responsible for managing and nurturing relationships with our Allianz Technology IT delivery clients. Your role will be pivotal in ensuring client satisfaction, driving growth and ensuring an professional customer management.

 

You will act as the primary point of contact for key clients, ensuring seamless communication and collaboration between clients and our internal teams. You will be responsible for the ramp-up of new teams within your respective area.

 

 

What you do

 

·  Build and maintain strong, long-lasting relationships with IT delivery clients, acting as their main point of contact. Implement regular feedback loops and support clients in building high-accountability teams while advising on optimal workforce planning strategies, including ramp-ups and ramp-downs.
·  Develop comprehensive account plans aligned with client objectives, identifying new business opportunities within existing accounts and working closely with internal teams to deliver tailored solutions.
·  Collaborate with IT delivery, project management and support teams to ensure fast and efficient client operations. Monitor and analyze client performance metrics, provide regular reports and proactively address any concerns to enhance client satisfaction and retention.
·  Lead contract negotiations, renewals and manage external providers to ensure the best possible terms and alignment with business goals.
·  Align workforce with client needs and strategic objectives, managing resource allocation and identifying future workforce requirements. Support recruitment efforts in collaboration with Finance and HR to ensure an optimal hiring experience and attract top talent.
·  Ensure intra-company charging tools and methods are properly set up, facilitating accurate bookings from internal teams to maintain financial accuracy.
·  Stay informed about industry trends, market dynamics and the competitive landscape, providing strategic insights and recommendations to clients and internal teams.

 

 

What you bring

 

·  Proven experience as a Key Account Manager, Client Engagement Manager, or similar role, preferably within the IT services or technology sector. Consulting background is a plus.
·  Experience in Stakeholder Management (Operational, Business & Strategic reviews)
·  Strong client-facing and communication skills, with the ability to build rapport and trust with clients.
·  Ability to understand and align client business strategies with Allianz Technology’s service offerings.
·  Strong analytical skills to assess client needs, develop strategic account plans and measure performance outcomes.
·  Excellent negotiation and contract management skills with the ability to work collaboratively with cross-functional teams and influence stakeholders at all levels.
·  Flexibility to adapt to changing client needs and industry dynamics.
·  Degree in Business Administration, Information Technology, or a related field. A Master’s degree is a plus.

 

 

 

  What we offer

 

·  We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
·  We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
·  From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
·  Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

 

 

About Allianz Technology

 

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

 

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

 

Find us at: www.linkedin.com/company/allianz-technology .

 

 

 

D&I statement

 

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all. We welcome all people, regardless of e.g., gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. After all, our greatest strength as a company is rooted in the diversity of skills, experiences, and backgrounds that our employees bring.

 

 

Join us. Let´s care for tomorrow.

 

You. IT.

 

 

To Recruitment Agencies:

 

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.

 

 

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 66565 | Sales & Distribution | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent