Claims Transformation System Analyst

Job description

About Allianz

 

We are proud to be one of the world’s most trusted insurance companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years and our success is primarily down to the incredible people we employ.

 

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, dedication and team work. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model.

 

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category during the 2025 Awards, as well as being one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing in 2025! If you're ready to take the next step in your career, apply now and become part of the team!

 

The Opportunity

 

The Claims Transformation System Analyst role is part of our newly formed Claims Transformation Team, dedicated to enhancing and maintaining the new claims system. This person will collaborate with Business Analysts, internal end-users, subject matter experts (SME), and the Claims IT team to gather requirements, analyze current processes, and configure workflows. Reporting to the Claims Transformation Manager, the Analyst will drive innovation and improvement across the Claims Department, ensuring seamless system operations and improved customer experience.

 

Top of Form

Key Responsibilities:

 

·  Requirements Gathering & Documentation: Collaborate with Business Analysts and Stakeholder SMEs to conduct interviews, surveys, and workshops, thoroughly documenting business needs and requirements.
·  Process Analysis & Mapping: Analyze existing claims processes to identify inefficiencies, bottlenecks, and areas for improvement, using LEAN methodologies to develop detailed process maps and workflows for transformation objectives.
·  Workflow Design & Rule Configuration: Identify suitable reference data for rule setting across journeys, schemes, and Lines of Business, and configure process flows to streamline operations.
·  Test Case Development & Validation: Create comprehensive test cases and maintain testing plans to ensure all configured journeys and potential outcomes are covered, facilitating robust system validation.
·  User & Permission Management: Collaborate with stakeholders to understand and configure required work group and profile types, and manage permissions, aligning with joiner/leaver protocols.
·  Supplier Management & Configuration: Configure existing suppliers / partners / external stakeholders within the system and maintain profiles, developing processes for their addition and removal as well as system prompts for optimal selection, performance management etc
·  Communication and Documentation: Design automated communication strategies and create templated communications per line of business, claim type, customer segment etc. ensuring effective messaging, clarity and compliance.
·  Stakeholder Communication & Change Management: Facilitate communication between Claims, Product, and IT teams, providing regular updates and supporting change management and user training.
·  Portal Integration: Collaborate with Business Analysts, Tech, and Product teams to ensure journeys are configured for appropriate portal updates per claim type and line of business.
·  Continuous Improvement & Innovation: Support team members in driving innovation and improvement across the Claims Department, enhancing operational efficiency and customer experience.

 

Required Skills:

 

·  Strong analytical skills and proficiency in process mapping.
·  Excellent communication and stakeholder management abilities.

 

Desirable:

 

·  Knowledge of Claims systems, insurance policies, and industry best practices
·  Proven experience in workflow design and system configuration.
·  Bachelor's degree in Insurance, Business Administration, Computer Science, or related field (or equivalent experience
·  Familiarity with Agile methodologies and working in cross-functional teams

 

72049 | Operations | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent

 

 

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation, or any other characteristics protected under appliable local laws and regulations.

Join us. Let's care for tomorrow.