Claims Service Consultant Level 1

Job description

Claims Service Consultant Level 1 | Customer & Operations | Multiple Locations

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Managing a National based portfolio of motor claims and handling high volume of inbound/outbound calls
• Providing excellent customer service to our customers in a timely manner
• Ensure and maintain knowledge of current legislation and how this impact claims management, applying soundly based decision-making to all claims and consistently making liability decisions of increasing complexity throughout the life of the claim.
• Maintaining positive working relationships with external and internal stakeholders, and providing the best possible outcomes for our customers
• Understanding and adhering to all relevant policies and procedures to mitigate risks and compliance issues
• Follow the AAL Claims Management Process and adhere to AAL standards to minimize claim costs

About you

• High level of Customer service experience, ideally within a claim’s environment
• Insurance knowledge/background
• Ability to multi-task and work in a fast-paced environment
• Excellent communication skills (both written and verbal)
• Negotiation skills
• Confidence to learn, access and use different systems and software
• Strong attention to detail
• A team player attitude, with a focus on supporting and respecting others
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.