Assistance Coordinator
Gurgaon, INDIA
Job description
- Manage incoming and outgoing calls, chat, and email communications according to established targets.
- Maintain Average Handling Time (AHT) in line with procedural standards and requirements.
- Address product or service issues by understanding the customer’s concerns for optimal satisfaction.
- Ensure all interactions adhere to quality standards.
- Follow up on customer complaints and queries to resolve them within the stipulated timeframe.
- Achieve required login hours while delivering quality service to all customers.
- Maintain Average Handling Time (AHT) in line with procedural standards and requirements.
- Address product or service issues by understanding the customer’s concerns for optimal satisfaction.
- Ensure all interactions adhere to quality standards.
- Follow up on customer complaints and queries to resolve them within the stipulated timeframe.
- Achieve required login hours while delivering quality service to all customers.