Care center officer

Job description

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Job Overview:

The Customer Services Officer (CCO) is responsible to escalate and address complaints, issues and queries of clients via email, telephone or website; ensuring close, professional and efficient relation and solutions according to Nextcare’s standards.

 

What you do:

·  Ensures close, professional and efficient relations with Nextcare’s customers and that Nextcare is represented with them at all times.
·  Understands the customer’s needs and improve their satisfaction, and get their comments on the services provided by Nextcare.
·  Addresses complaints/issues posted by clients on the Nextcare website.
·  Assist other departments in difficult times on specific tasks related to client relations.
·  Assist providers in solving their problems. Handles problems related to providers and channel them to concerned departments when needed. Follow ups until they are resolved
·  Follow ups on all complaints and queries related to the Insurance Companies, in cooperation with the Insurance Relations Department.
·  Works closely with the Insurance Relations Department/ SFS etc.…, whenever they have big complaints.
·  Works closely with the Call Centre related to escalating cases, by providing them support.
·  Involves in conducting customer satisfaction surveys and presents the findings to the Customer Service Manager.
·  Participates in other projects assigned to the department under the direct supervision of the Customer Service Manager.

What you bring:

·  Bachelors Degree .
·  3+ years of experience in a similar role; Knowledge of insurance industry is a plus;
·  Physically fit to carry out duties.
·  • Legally permitted to work in the country of operations.
·  Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
·  Legally permitted to work in the country of operations. • Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

What we offer:

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulators.

 

73325 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

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