Assistance Agent

Job description

Key Responsabilities :

·  Perform front office activities;
·  Act as Level 1 support in the claims department;
·  Answer telephone inquiries from customers (physical clients or agencies) regarding assistance claims;
·  Create road side assistance claims, coordinate with service providers to ensure help arrives at the exact location and agreed upon time
·  Perform outbound calls to clients and service providers after the claim has been resolved
·  E-mail communication within claims department;
·  Use systems to check information required by customers;
·  Fully adhere to claims guidelines, as well as ensuring the other directives such as compliance, antitrust law, economic sanctions or anti-fraud are met.

Key Requirements :

·  Excellent interpersonal and communication skills;
·  Customer centricity;
·  Attention to details;
·  Proven track record of working and achieving targets;
·  Ability to handle and analyze a large amount of information;
·  Proactive attitude, team spirit;
·  Good MS Office skills.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.