The Production Officer has the overall responsibility to deliver assigned tasks within production team in order to achieve immediate and short-term objectives and ensure facilities and processes conform to Nextcare standards by producing quality data within specified TAT (Turn Around Time).
What you do
•Provide feedback to internal and external customer’s queries in a professional demeanor within TAT.
•Manage inclusion of new payers’ products in the system
•Manage inclusion of new insured as requested by the Payer or the operation
•Perform data error correction and alteration of client database to meet client’s requirements
•Maintain high quality of card printing (when applicable) to satisfy clients’ preset standards of service
•Close month and issue reinsurance statement of account for payers and reinsurers in a timely manner.
•Respond to the requests and queries of Self-Funded Scheme Group and HR Entities.
•Report bugs to IT Division, sign off release notes and share related enhancements with concerned parties when applicable.
Customer (Internal and External)
•On time delivery and coordination of outputs
•Delivery in accordance with specification/ documentation
•Product Review participation & implementation
•Day-to-day management of customer and internal Relations
Internal Business Processes
•Report regularly on performance as such would be related to quality/quantity aspects to allow for proper recognition of work evaluations.
•Active involvement in the implementation and continuous improvement of TAT.
What you bring
•Education: Bachelor’s degree in Insurance Sciences
•Experience: 2+ years experience in the Insurance Industry, TPA , Reinsurance, Hospitals or Medical Centers exposure is a plus Physically fit to carry out duties
•Legally permitted to work in the country of operations.
•Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
What we offer
Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners’ businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care
84509 | Underwriting | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent