Claims Processing Team Leader

Job description

Key responsibilities/What you do:

• Manages routine daily claims administration work.
• Coordinates work flow & meet deadlines
• Give support and guidance on escalated issues, complaints and challenging claims and lead by example
• Attends calls and e-mails from insurance companies, clients and providers.
• Responsible for the allocation of work throughout the team, compliance with service level agreements, the quality of the service, team productivity and reducing complaints.
• Assist for the professional development of team members and identification of specific training needs and mentoring.
• Support to have successful and efficient operation of the team and the oversight of all highprofile claims.
• Increases efficiency, minimizes errors and administration time.
• Own the day-to-day escalated claims by the team, but also by customers and partners.
• To act as a technical reference point across the team
• Use Allianz Partners client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
• Other Ad hoc duties as required.

AI READINESS Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use

Key requirements/What you bring:

• Bachelor’s degree in any Medical field, Finance, Business Administration, Insurance, or a related field preferred.
• 3-5 years’ experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
• With at least 1 year proven work experience as a team leader or similar role
• Organized with the ability to prioritize and multi-task
• Strong leadership and great analytical skills
• With high level of technical knowledge and professionalism at all times to lead by example
• Experience of working with senior managers and understanding the necessity to act in a pleasant and courteous manner and to be able to work effectively with others.
• Legally permitted to work in the country of operations.
• Hybrid working option available as per business requirements.

How we hire Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submission will not be considered.