VIE - MARITIME SERVICES PRODUCT MANAGER HF

Job description

- Capture customer requirements and needs
- Specifying new services, features, products and processes
- Analyse competitive offers and develop a product benchmark.
- Managing the entire product lifecycle from strategic planning to tactical activities
- Developing and implementing a go-to-market plan, working with Marketing, Business Intelligence and Pricing teams
- Launch and roll-out product plan and schedule in close partnership with internal stakeholders.
- Monitor and suggest improvements to the financial and technical performance of the product.
- Improve customer experience, quality of service, service usage and optimise activation process
- Increase product penetration and usage
- Attend Gate reviews for the product
- Be the internal customer and conduct user trials before product commissioning
- Champion the product – provide training and familiarisation to the Sales teams
- Provide product updates and enhancement communications, brochures, fact sheets, white papers
- Act as point of first reference for all product related enquiries and work collaboratively with colleagues to address any issues that may arise.
- Promote products externally with support of Sales and Marketing
- Maintain the product promotion in the portfolio.
- Develop a sound understanding of the product commercial aspects (pricing strategies, costs, margins)
- Propose actions to increase margins (renegotiation of tariffs, improvement efficiencies, new price schemes)
- Manage the product lifecycle, creating the roadmap and alignment of R&D with R&T.
- Working across the Product Management team developing Maritime Services
- Interfacing closely with Procurement to develop good supplier relations