Technical Data Customer Support Front Desk Product Manager (M/F)

Job description

Job Description:

Airbus Commercial Aircraft is looking for a   TechData Support (f/m) to join our Customer Services Department, based in Toulouse, France.

As Tech Data Support , you will join Airbus Customer Services Technical Data department. Have a look at our TechData GSite and our Team’s GSite

The team (SIDOC2 - 15 pax) has direct interfaces with Airlines, lessors and MRO worldwide to support their Flight and Maintenance operations by providing them with all necessary up-to-date documentation throughout the aircraft lifecycle. Our mission is to ensure that Maintenance & Engineering and Flight operations Technical Data manuals are delivered to Customers in line with Airbus contractual commitments, customized to the Customer fleet and Aircraft configuration, as well as answering their Technical queries throughout the aircraft life cycle.

The focus of this position is the support to the Technical queries for Maintenance Technical Data (generalist support for All ATA chapters - TechData Front Desk). It is a balance of technical support & team operational coordination.

Your Challenges

Operational Support:

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Provides on-time, on-cost and on-quality operational support

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Analyses and organises the dispatch of the incoming queries at least 1 day per week, up to 18:00 

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Coordinates operational topics with all relevant stakeholders

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Analyses and provides answers to TechData Product daily queries on all Technical Data Deliverables (AMM, TSM, IPC, etc…)

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Provides proactive support to Customers through adapted communication means

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Provides support on subcontractor daily activities when needed & Ensures subcontractor performance (monitoring, reporting and continuous improvement)

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Ensures interface with stakeholder network & manages continuous cross-collaboration improvement

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Provides support in accordance with Export Control rules

Customers Relationship Management:

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Maintains and contributes to enhance high-level Customer satisfaction and proximity through adapted means

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Provides contribution to CSIP action plan and follow-up

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Provides TechData Product awareness sessions to Customers on request

Communication and Reporting

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Provides reporting of main operational achievements, issues and risks to the management, and co-coordinate operational meetings on Product activities

Quality and Process improvement

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Proposes & Contributes to operational improvement initiatives

Finance

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Contributes to capture the costs of non-quality

Your boarding pass:

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Professional experience in the aeronautical industry, preferably in Customer Support would be appreciated

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Customer needs understanding and a high customer mindset

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Good knowledge and understanding of Aircraft systems and airline operations

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Good knowledge of airnavX and Maintenance manuals (AMM, IPC, TSM)

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Self-reliant, proactive, and autonomous

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Comfortable with direct communications towards Customers

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Good coordination and relational skills

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Aptitude to manage stress and remain effective in a demanding environment

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Negotiation level in English (C1), written and spoken

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Good team spirit

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Good initiative & anticipation spirit 

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus Operations SAS

Employment Type:
Permanent

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Classe Emploi (France): Classe F11

Experience Level:
Entry Level

Job Family:
Technical Data & Publications

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to  emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.